Mary Rufo
Chocolate milk, horse racing, and Oxford comma enthusiast looking to get involved on exciting opportunities!
3 yrs experience · Saratoga Springs, NY · 30-40 hrs/week
About
I sustain a strong passion for learning new things and ideating creative solutions across many disciplines.
Skills
Experience
- Software Technical Writer · Levrx Technology Inc.09-01-2023
Develops technical tickets using Confluence and Jira to complete a necessary bug, issue, or hotfix in an application. Leads handoff and informational meetings to ensure tickets are actionable and conducive to the goals of an application. Regularly updates and maintains support documentation using DITA authoring tools.
- Technical Writer · Google05-01-2022 – 08-01-2022
Drafts and edits documentation for product help centers using a content management system to publish. Establishes cross-functional relationships across teams to achieve goals and meet deadlines for projects and feature requests. Actively participates in new product meetings. Develops templates for proposed changes.
- Design Thinking Intern · FSU Innovation Hub08-01-2019 – 06-01-2020
Taught students across Florida State University's campus how to use complex fabrication equipment such as 3D printers, laser engravers, and vinyl cutters.
- Provider Communications Writer · Elevance Health (Anthem)03-01-2023 – 09-01-2023
Processes job requests from business owners for Medicaid, Medicare, and commercial insurance for brands such as Amerigroup, Healthy Blue, and Anthem Blue Cross. Manages projects and job requests through a multi-layered approval process to meet strict deadlines. Stylize and brand all collateral types with the company voice, ensuring effective and consistent communication.
Education
- Carnegie Mellon UniversityMaster's Degree, Professional Writing
- Florida State UniversityBachelor's Degree, Editing, Writing & Media
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