Md Kawser Hossen

About

Enthusiastic an Executive eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in career. Accomplishes department objectives by managing staff; planning and evaluating department activities. Throughout my career, I have worked for the IT sectors of corporately. Take more challenge to improve career activities and try to grow of Information Technology.

Experience

• System Engineer · Optimus Online07-01-2024

  As a System Engineer, responsible for designing, implementing, and maintaining system infrastructure to ensure optimal performance and reliability.

• Network Operations Center Operator · Smartnet09-01-2020

  As a Network Operations Center Operator, responsible for monitoring network systems, troubleshooting issues, and ensuring network stability and performance.

• Facilities Services · Transguard Group05-01-2022 – 10-01-2023

  Provided customer service and assistance, offering information to thousands of customers daily. Facilitated communication and problem-solving, delivering friendly and professional service.

• Network Support & Customer Service Executive · Smart Net08-01-2020 – 01-01-2022

  Provided client support over the phone and in-person, deploying network devices and configurations. Worked with fiber teams and maintained CRM software.

• Technical Support & Task Controller · IT Touch Computer06-01-2017 – 08-01-2020

  Supported technical issues related to internal networks and devices. Managed hardware and software issues, analyzed work processes, and handled procurement and accounts.

Education

• National University of BangladeshMaster's degree, Economics
• IDB-BISEWDiploma of Network Technology, System, Networking, and LAN/WAN Management/Manager
• A T ComputersCCNA, System, Networking, and LAN/WAN Management/Manager
• AT Computer Solution LimitedCCNA, Cisco Certified Network Administrator (Routing and Switching)

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