Megan Brooks

About

A results-oriented leader with extensive experience in startup operations and strategy, particularly within the Prop Tech sector. Proven ability in driving operational enhancements and revenue growth as Operations Manager at DO Income Fund, where I led the integration of machine learning technologies and the implementation of effective risk mitigation strategies. During my tenure at HomeLight, I was instrumental in streamlining processes, leading cross-functional teams, and executing strategic initiatives. My expertise lies in operational leadership, strategic thinking, and innovation, with a focus on transforming business operations through efficient processes and thought strategy.

Experience

• Operations Manager · DO Income Fund01-01-2020 – 04-01-2023

  Promoted to Operations Manager, driving efficiency and overseeing day-to-day operations. Implemented cutting-edge machine learning technologies, increasing file speed by 50%. Orchestrated integration of machine learning algorithms, optimizing underwriting procedures. Collaborated with developers to implement scalable machine learning infrastructure. Managed loan servicing operations and implemented effective risk mitigation strategies. Proficient in loan payoff statements, analysis, and pipeline management. Led high-performing team, fostering growth through training and evaluations. Implemented OKRs and KPIs for productivity and accountability. Achieved 4x revenue growth through operational scalability. Managed team, providing guidance for individual and team success

• Closing Team Lead · HomeLight10-01-2016 – 11-01-2019

  Played a pivotal role in the growth and success of HomeLight, starting as a Closing Coordinator and progressing to a Closing Team Lead position Directed a results-oriented team of 7 closing coordinators, driving operational excellence and ensuring flawless MB execution of real estate transactions Developed and implemented a comprehensive, industry-leading new hire training program, accelerating onboarding time and equipping team members with the skills to excel Orchestrated seamless project management initiatives, orchestrating cross-functional collaboration and maximizing team efficiency Conducted highly effective meetings, fostering clear communication and alignment across the team Implemented and optimized efficient processes, enhancing operational agility and interdepartmental collaboration Expertly managed a high-volume pipeline of 3000+ real estate transactions, consistently exceeding expectations and ensuring accurate and timely referral payments

Education

• American Public University SystemHistory and Paralegal Studies

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