Jamie Green

About

A resourceful, results-driven Operations Manager with over 15 years of experience driving annual improvements in sales efforts, operations, revenue generation, customer service ratings, and team productivity. Proven track record developing strategic operations plans aligned with organizational mission, vision, and objectives. Motivational leader experienced in building and guiding high-performing teams in providing exceptional customer service and delivering complex projects on time. Out-of-the-box thinker committed to implementing sustainable practices while balancing fiscal constraints of the operation. Skilled in internal audits, reporting, strategic planning, financial analysis, and control analysis. Passionate about helping small business owners scale efficiently.

Experience

• Founder & Director of Operations · The COO Firm2024-10 –

  Develop and implement operational strategies for small businesses to improve efficiency and scale sustainably. Execute year-long strategic plans customized for each client, ensuring alignment with their mission, vision, and values. Utilize tools like HoneyBook, Asana, and Google Suite to streamline operations and increase productivity.

• Operations Manager · EJ & Company2018-02 – 2024-05

  Improved operational efficiency by 31% through the implementation of lean manufacturing principles, optimizing workflows, and reducing waste, resulting in cost savings and increased productivity. Successfully increased production output by 23% through effective production scheduling and capacity planning, meeting customer demand and achieving revenue growth targets. Negotiated vendor contracts, achieving an 8% reduction in supply chain costs and improving supplier performance.

• Store Manager · Beauty & Co2017-10 – 2018-02

  Streamlined operational processes, resulting in a 22% reduction in operating costs while maintaining high levels of customer service and satisfaction. Implemented inventory management systems, leading to a 12% reduction in stockouts and improved inventory turnover rate. Successfully maintained a 94% customer satisfaction rating through effective issue resolution.

• Store Manager · Zale Jewelers2013-01 – 2017-09
• Sales Manager · Macy's2011-12 – 2013-01

Education

• Southern University and A&M College- Baton RougeBachelor of Science, Human Nutrition

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