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Megan Means

Megan Means

Team-First Customer Service Leader Specializing in Process Improvement and Remote Team Management

6 yrs experience · Wesley Chapel, FL · <10 hrs/week

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About

Team lead with strong expertise in process optimization, team leadership, and cross-functional collaboration. Proven ability to improve workflows, lead teams toward achieving business goals, and ensure alignment across departments. Experience in the customer service industry, specializing in account management and customer relations.

Experience

  • Customer Service Imprint Lead · HiVis Supply2024-09-01 – 2025-05-01

    Instrumental in driving team performance, enhancing customer satisfaction, and achieving operational goals. Acting as a communication liaison to relay process changes and company updates to the team. Assist in new hire training by providing guidance to foster a knowledgeable customer service team.

  • Key Accounts Liaison · HiVis Supply2023-06-01 – 2024-09-01

    Developed and maintained strong relationships with key accounts, serving as the main point of contact for all customer inquiries and issues. Acted as a liaison between the Key Accounts Team and internal departments to ensure timely and accurate resolution of customer concerns.

  • Imprint Quote Coordinator · HiVis Supply2020-02-01 – 2023-06-01

    Assisted customers with completing custom orders by providing guidance and recommendations to customers on the best imprint options for their custom orders, ensuring high customer satisfaction and repeat business.

  • Customer Service Representative · HiVis Supply2019-07-01 – 2020-02-01

    Developed and maintained a thorough knowledge of the company's products and services in order to effectively assist customers. Handled customer inquiries via email, live chat, and phone calls.

Education

  • Pasco-Hernando State CollegeAssociate of Arts - AA

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