Mercedes Herlong

About

With a solid foundation in medical billing from Ashworth College, I have built a diverse career in healthcare operations and member success. Currently, I serve as a Member Success professional at Function Health, where I focus on enhancing member satisfaction through effective communication and support. Previously, I was the Director of Operations at GEFFKEN GROUP, PLLC, where I improved operational efficiency and implemented strategic initiatives. My experience as an Office Coordinator at Gainesville OBGYN honed my skills in managing office operations and coordinating schedules. Additionally, as a Practice Manager at My Virtual Physician, I led practice operations, managed staff, and enhanced patient care services. My career reflects a commitment to operational excellence and a passion for improving healthcare experiences.

Experience

• Member Success · Function Health05-01-2023

  Responsible for ensuring member satisfaction and success through effective communication and support.

• Director of Operations · GEFFKEN GROUP, PLLC11-01-2022 – 05-01-2023

  Oversaw daily operations, improved efficiency, and implemented strategic initiatives.

• Office Coordinator · Gainesville OBGYN01-01-2019 – 11-01-2022

  Managed office operations, coordinated schedules, and ensured smooth administrative processes.

• Practice Manager · My Virtual Physician07-01-2020 – 01-01-2022

  Led practice operations, managed staff, and enhanced patient care services.

Education

• Ashworth CollegeMedical Billing, Medical

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