Sarah Dillon

About

Operations professional with nearly a decade of experience optimizing workflows, driving automation, and improving internal processes. Proven success in streamlining operations, managing high-volume scheduling, and implementing digital tools to increase efficiency, reduce manual work, and enhance team productivity.

Experience

• Office Administrator · Digital Dental Systems Integration01-01-2022 – 10-01-2023

  Led client communications and enhanced email automation, reducing manual outreach and improving response time. Scheduled and coordinated technical staff for on-site help desk support and project execution, utilizing NinjaOne software for service tickets, scheduling, and documentation tracking to improve service efficiency.

• Assistant Practice Manager · Natural Health Improvement Center08-01-2019 – 02-01-2022

  Optimized scheduling and operations, ensuring full provider schedules and improving patient experience. Managed digital content and marketing, overseeing social media and website updates to drive patient engagement. Developed patient education materials, working closely with doctors to create simplified resources that improved patient understanding. Transitioned clinic operations during COVID-19, implementing telehealth solutions and ensuring compliance with health regulations. Streamlined front-office workflows, improving efficiency in appointment scheduling, phone support, and patient communications. Tracked key performance metrics, including commission reports, office visits, and patient retention data, providing insights to leadership.

• Administrative Assistant · Design 1 Salon Spa07-01-2015 – 08-01-2019

  Managed complex scheduling across five locations, handling 50+ daily appointments for multiple service providers. Maintained brand consistency by using approved phone scripting and handling client communications professionally. Optimized client scheduling, identifying service timing needs and ensuring accurate bookings. Resolved client issues, balancing professionalism with efficiency to maintain high customer satisfaction rates.

• Sales Associate and Denim Expert · AMERICAN EAGLE OUTFITTERS INC.07-01-2015 – 06-01-2018

Education

• Unity Christian High School

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