Michael Berger, MBA, CISSP

About

Highly motivated, innovative technology leader with extensive experience in technology leadership, cloud strategy, and cybersecurity. Proven leader in building technology teams, systems, and processes, with a customer-centric and operational mindset. Experienced in leading internationally distributed teams and developing processes that exceed expectations. Skilled in driving cloud and technical strategies, and developing technical roadmaps for engineering and operations. Enjoys evaluating technology, IT strategy, and researching emerging spaces. Part early experimenter, part evaluator, educator, and evangelist for the introduction and use of emerging technologies across multiple clients and verticals. Passionate about information security, innovation, and open source software. Holds an MBA with interests in entrepreneurship and business strategy. Specialties: Business Strategy, Leadership, Open Source Software, Information Security.

Experience

• Senior Manager, SRE, Cloud and Security · Adobe08-01-2020

  Hands on leader, providing technical expertise and leadership to a growing SRE/infrastructure team. Responsible for growing the team from 2 SREs to 11, including internationally distributed team members. Mentoring and coaching engineers to help them reach their full potential and improve their performance Matured processes by defining and implementing an SRE framework that developed SRE practices and all tenets of SRE. Provide vision and leadership to enable the execution of best-in-class engineering and operations practices which help improve reliability of Frame.io and build new features and services to improve business service reliability and customer experience. Develop practice to accelerate the evolution of the core platform and its infrastructure. Optimize systems for up time, performance, and reliability based on the data gathered by observability tools. Automate day to day functions such as deployment, rollbacks, build of code and provisioning infrastructure, failovers etc. Use Kubernetes, containers, and cloud native tools to provide efficiencies for day-to-day reliability of the platform. Apply engineering mindset and development skills to operations to improve the overall observability, reliability and security of infrastructure and develop proactive incident detection, response, and remediation. Interface directly with executive and senior staff members within the organization to discuss and assess compliance with policies, standards, and procedures, suggest opportunities for improvement. Implemented SAST and DAST enhancing application security by proactively identifying and mitigating vulnerabilities\ Collaborated with development teams to enforce secure coding practices, improving overall security posture while minimizing operational risk. Responsible for governance, risk, and compliance for frame.io product and coordinating with various development teams throughout the

• Manager, Cloud Operations and Delivery · Burwood Group08-01-2019 – 05-01-2020

  Developed vision, strategy, and execution for the Cloud Operations team, managing Agile projects and ticket work while coaching team members. Managed relationships with customers, ensuring success in cloud strategy and migration projects across Google Cloud, AWS, and MS Azure. Provided cloud security assessments and DevSecOps consulting, ensuring compliance and security measures were integrated into project delivery. Engaged in business development and pre-sales activities, identifying opportunities for collaboration and partnership in cloud security initiatives. Manage, evolve, and coach a team of Cloud and DevOps Engineers and Architects, responsible for the delivery of customer projects.

• Senior Manager, Software Engineering, Rackspace Private Cloud · Rackspace06-01-2017 – 06-01-2019

  Led a team of remote and office-based software engineers and SREs to provide tooling and support for Rackspace Private Cloud products. Established change control processes for customer environments and collaborated with external partners to enhance security measures across products. Brought in to bring order to chaos and provide positive change and standardization to the entire customer fleet of customer private clouds. Overarching goal of the Fleet Management Team was to build and maintain mission-critical infrastructure and tooling, as a platform, and enable Rackspace to manage customer clouds more effectively and efficiently. This is done through creating new engineering processes and automating environments to decrease human interaction, designing for security, reliability, and scale. Institute a change control process for customer environments which did not exist prior. Worked cross team, and cross division, to develop product security plans including SDLC, PCI Compliance, product road mapping. Deployed internal tooling to provide insight into the performance and status of customer private clouds.

• Engineering Manager/Director · Peak Hosting07-01-2016 – 06-01-2017

  Senior level technology leader reporting directly to the President. Responsible for all aspects of Engineering, strategically and tactically. Co-lead for company Information Security initiatives including ISO 27001 certification. Experience in management of technical teams and projects from planning to execution, research and platform development, and security. Helped to shape the company’s technology decisions around infrastructure, process, procedure, and security. Managing multi-disciplined and multinational teams, projects, and products. Direct responsibility to lead a remote team of senior level Windows, Linux, and storage System Engineers, senior level Security Engineers, and senior level Network Engineers. Provide leadership, architectural oversight, and technology expertise to a cross-functional team charged with service reliability, performance, and automation Developed Mission/Vision statement, Goals and Objectives, Metrics and KPIs, Action Plans and Roadmaps Identified manpower requirements/projections, skillsets, interests and needs Built a culture of empowerment and delivery by implementing systems to sustain production environments Ensuring the department meets engineering and operational requirements for all projects Designing infrastructure and automation for scalability, reliability, and resiliency Directly manage and career development of an expanding team of Engineers Cost and Infrastructure containment Vendor management including contract negotiation, master service agreements, and statement of work agreements among others.

Education

• University of Tennessee, KnoxvilleBachelor of Science (BS), Nuclear Medicine
• Lincoln Memorial UniversityMBA, Management, Leadership, Strategy

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