Miguel E. Damiron

About

With a robust educational background in Electronics and Communications Engineering and an MBA in Management and Productivity from Universidad APEC, I have cultivated a diverse career in business analysis and intelligence. Currently serving as a Lead Business Analyst at Newtech S.R.L, I manage the development of critical business contracts and foster strong stakeholder relationships. My previous roles include Business Intelligence Engineer at Synergies Corp. and Senior Business Intelligence Engineer at Brain Food, where I enhanced project management efficiency and facilitated data-driven decision-making. At Nerdot, I contributed as a Quality and Productivity Analyst in HR and as an IT Service Desk Manager, where I implemented BI tools and automated processes to improve HR operations and customer satisfaction. My expertise lies in leveraging advanced analytics tools like Power BI and Tableau to drive business insights and operational excellence.

Experience

• Lead Business Analyst · Newtech S.R.L - Verizon Communications02-01-2022

  Led development of web app modules for a $2B, 15-year contract, aligning with stakeholder workflows and strengthening relationships. Achieved 50% improvement in data quality by transitioning to a new architecture, reducing development costs by 15%. Mitigated development blockers by 20% through detailed requirement breakdowns and precise LOEs.

• Business Intelligence Engineer · Synergies Corp. - First American08-01-2022 – 10-01-2023

  Boosted performance by 15% through Power BI dashboards; drove 60% adoption with complex DAX metrics. Improved user satisfaction by 40% by optimizing Snowflake SQL views for compliance with Data

• Senior Business Intelligence Engineer · Brain Food06-01-2022 – 10-01-2023

  Enhanced decision-making by 40% through Power BI and Tableau reports, reducing report load time by 30%. Cut development time by 20% by collaborating with business owners, ensuring smooth project integration.

• Quality and Productivity Analyst in HR · Nerdot. El lado simple de la tecnología.01-01-2017 – 06-01-2022

  Increased revenue by 30% via data analysis and storytelling with Power BI reports. Streamlined tasks with RPA, saving 3 hours per employee weekly and boosting productivity by 8%. Reduced decision-making time by 80% with a balanced scorecard Power BI report.

• Information Technology Service Desk Manager · Nerdot. El lado simple de la tecnología.10-01-2020 – 01-01-2021

  Oversaw the quality of remote tech support provided by a team of tech agents. Built automated reports in Power BI to analyze service tickets and received calls, identifying trends and making informed decisions. Focused on measuring and enhancing customer satisfaction (CSAT) levels to ensure a positive client experience.

Education

• Universidad APECMaster's degree, Management and Productivity (MBA)
• Universidad APECEngineer's degree, Electronics and Communications Engineering

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