Monika Sisodiya

About

Experienced Finance Operations & Data Specialist | P2P | O2C | Procurement | Invoicing | Excel | ERP With over 6.5 years of experience in end-to-end finance operations, I have built a strong foundation in Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes, specializing in PO/PR processing, invoice management, vendor coordination, and payment reconciliation. At UKG, I successfully processed hundreds of purchase orders and invoices monthly, collaborated with procurement and finance teams, and improved payment accuracy and cycle efficiency. My experience also includes analyzing procurement data, maintaining vendor and product master records, and supporting internal audits with 100% compliance. I’m skilled in tools like MS Excel (Advanced), SAP, Oracle, Anaplan, D365 and JIRA, and I'm passionate about using data to optimize finance workflows and reduce process gaps. What I Bring to the Table: 3-way matching, invoice reconciliation, and PR/PO lifecycle tracking. Vendor and customer account management across P2P & O2C processes. Cross-functional collaboration with procurement, finance, and IT teams. Strong documentation, reporting, and data standardization skills. Fast learner, problem solver, and committed to continuous improvement. Currently open to full-time or contract roles in: Procure-to-Pay (P2P) Analyst | Procurement Operations | Order-to-Cash (O2C) | Finance/Data Operations Available for Remote, Hybrid, or Onsite roles | Immediate Joiner Let’s connect if you're looking for someone who can bring efficiency, reliability, and accuracy to your finance or data operations team.

Experience

• Procurement Operations Specialist · UKG2023-05-01 – 2024-09-01

  Processed over 500+ Purchase Orders (POs) and Purchase Requisitions (PRs) monthly, ensuring 98% accuracy in vendor and product data entry across procurement systems. Collaborated with cross-functional teams and vendors to resolve invoice discrepancies, reducing delayed payments by 25% and improving vendor satisfaction. Maintained and updated supplier master data, improving procurement cycle time by 15% and ensuring compliance with internal audit standards. Monitored and tracked PR/PO status through procurement lifecycle, achieving 95% on-time order fulfillment and minimizing escalations. Performed three-way matching (PO, GRN, and invoice), ensuring accurate payments and avoiding duplicate or overpayments, contributing to a 20% error reduction. Analyzed procurement spend data using Excel and Power BI, providing actionable insights that helped reduce unnecessary spending by 12%. Partnered with the finance team to streamline invoice processing and payment cycles, aligning procurement data with accounts payable and cash flow processes. Managed invoice and PO data uploads into financial systems, supporting accurate reporting and reconciliation for both P2P and O2C cycles. Supported internal audits by preparing PO/invoice documentation and ensuring policy compliance, contributing to a 100% audit clearance rate. Coordinated with the Order Management and Finance teams to ensure correct mapping of customer orders and vendor purchases, helping reduce cash application errors by 18%. I proactively managed customer contract renewals, ensuring a seamless renewal process and driving customer retention by 90%. I monitored renewal cycles, identified clients nearing expiration, and engaged them in discussions to understand their needs, address concerns, and negotiate mutually beneficial agreements.

• Process Developer · Genpact2020-10-01 – 2023-04-01

  Worked to accommodate diverse and high-value insurance booking requests, identifying new opportunities that enhanced the insurance agency’s reputation and improved client satisfaction by 18%. Managed bookings across multiple countries (UK, Ireland, Austria, Germany, France, Poland, Czech Republic, etc.) as part of a multinational servicing unit, ensuring 100% compliance with local regulations and client requirements. Processed various work item types including New Business, Renewals, Endorsements, and Reinsurance transactions with 98% accuracy on the client application. Calculated premiums, established payment terms, and updated client systems, reducing booking errors by 20%. Collected, analyzed, and validated agency commission data, contributing to a 15% improvement in commission accuracy and payout timeliness. Identified portfolio-level risks from client operations, underwriting flags, or potential fraud exposure, helping mitigate risk through early alerts. Performed routine backend operations including large-scale data entry, document management, and office support activities with 99% data accuracy. Conducted peer audits, created quality reports, and presented actionable insights for business improvement and compliance tracking. Maintained detailed logs and shared periodic updates with stakeholders, improving visibility into service-level performance and exception handling.

• Process Associate II · EXL2019-09-01 – 2020-09-01

  Worked to accommodate new and different insurance booking requests and explored new value opportunities to optimize insurance agency reputation. Performed routine data entry or other office support activities, including creating, distributing or filing documents. Collected, analyzed and validated all agency commissions. Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.

• Customer Care Executive · Conneqt business solutions2018-03-01 – 2019-09-01

  Worked in the CCE Inbound Process for Paytm, handling customer queries related to wallet transactions and account issues. Resolved customer concerns over calls with a 95% first-call resolution rate. Audited inbound calls with 100% accuracy, ensuring compliance with quality standards. Provided prompt and efficient resolutions, reducing customer wait time by 20%. Maintained detailed records of customer interactions, contributing to a 10% improvement in data accuracy. Successfully handled high call volumes, consistently achieving a 98% customer satisfaction score.

• Procurement Operations Specialist · UKG-Ultimate Kronos Group05-01-2023 – 09-01-2024

  Experienced in end-to-end procurement and P2P operations, including processing 500+ POs/PRs monthly, maintaining supplier master data, and coordinating with vendors and cross-functional teams. Skilled in invoice reconciliation, three-way matching, and spend analysis using Excel and D365. Proven ability to reduce payment delays, improve vendor satisfaction, and support internal audits with 100% compliance. Strong focus on data accuracy, procurement lifecycle tracking, and financial system updates to ensure smooth operations and reporting.

Education

• St. Andrews Public Schoolscience
• St. Andrew's College of Arts, Science and Commerce

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