Morgan Popa

About

Dedicated and results-driven Executive Assistant and Office Manager with a proven track record of providing exceptional administrative support to senior executives and top-level management. With 6+ years of experience in fast-paced corporate environments, this candidate possesses a unique blend of organizational prowess, discretion, and communication skills that enable the streamlining of operations, enhancement of productivity, and contribution to the overall success of the organization.

Experience

• Social Media Specialist + Community Manager · Koehn & Koehn Jewelers04-01-2023

  - Achieves a notable 26% increase in unique open rates and a 32% rise in click-through rates through research, writing, and testing of newsletter subject lines, email content, and seasonal promotions, demonstrating a strong ability to optimize email marketing effectiveness - Assists in managing 10+ projects concurrently, helping teams consistently meet project milestones and deadlines - Demonstrates exceptional inventory management skills by overseeing a product catalog of 500+ items, maintaining accurate listings, images, descriptions, alt text, and other essential data through Shopify, ensuring a 98% accuracy rate in product information - Monitored and engaged with community feedback across multiple platforms, addressing comments, questions, and reviews to enhance customer satisfaction and inform product and service improvements. - Prepares weekly project status reports, contributing to an 11% increase in project transparency and alignment with organizational goals - Conducts comprehensive hashtag, trend, and SEO research, resulting in growth in social media engagement, significantly improving the online visibility and reach of the brand - Produces engaging static posts and video content for social media platforms, driving an increase in user interaction and brand engagement, further solidifying the company's online presence - Implements a digital document management system, reducing document retrieval time and enhancing overall data accessibility

• Client Care Team Lead · BluePearl Specialty + Emergency Pet Hospital01-01-2020 – 08-01-2022

  - Demonstrated exceptional organizational skills by facilitating 50+ daily client interactions via phone and email, achieving a 12% increase in administrative efficiency and streamlined client services - Provided effective leadership to a 10-member front desk team, resulting in a 17% reduction in escalated client issues and fostering a collaborative work environment that boosted staff morale - Oversaw all aspects of employee onboarding, from orientation to training, to integrate new team members effectively - Addressed all employee inquiries, concerns, and conflicts, escalating to the Client Care Manager only when necessary, ensuring a collaborative and positive environment - Collaborated seamlessly with doctors and technicians, enabling the swift and accurate transfer of essential information from the back staff to the front desk, leading to a 27% decrease in communication errors and contributing to a more efficient and patient-centered clinic operation - Efficiently scheduled and managed up to 30 emergency appointments daily, reducing wait times for critical cases - Decreased missed appointments through proactive reminder calls and follow-ups - Maintained a highly efficient financial process by processing invoices and collecting payments from clients daily, maintaining strict confidentiality

• Clerical Assistant · City of Waukesha02-01-2018 – 11-01-2019

  - Demonstrated an unwavering commitment to accuracy and organization, achieving a 100% accuracy rate in transcribing police reports, which played a pivotal role in the successful processing of court documentation - Managed the confidentiality and preservation of critical evidence for police reports daily, ensuring the security of sensitive government information and contributing to a 22% reduction in document retrieval time during investigations - Showed exceptional adaptability and prioritization by efficiently handling diverse projects and tasks, including collecting proofs for the triennial accreditation process, resulting in a streamlined accreditation renewal and actively transferring physical files to digital format, reducing costs by 21% and improving data accessibility

• Customer Care Representative | Trainer · Legendary Whitetails10-01-2016 – 02-01-2018

  - Diligently managed a substantial workload, handling 100+ daily customer interactions via phone, email, and live chat, achieving an impressive 98% cSAT rate, as measured by customer feedback - Spearheaded market research efforts to enhance the guest website experience, leading to the creation, filming, and editing of digital video content - Contributed to a significant 17% increase in online sales, as tracked through analytics data - Innovatively introduced an Excel-based tracking system for daily returns and exchanges, resulting in an average 3-day reduction in processing time for refunds and replacement products, leading to a notable 22% decrease in customer inquiries related to returns and exchanges - Demonstrated strong leadership by providing comprehensive training to 20+ seasonal employees, leading to a 23% decrease in escalated conflicts, and a 14% increase in data entry accuracy

• Photopass Photographer · The Walt Disney Company01-01-2016 – 07-01-2016

  - Recognized as a Great Service Fanatic nine times for demonstrating impeccable Guest Service - Created magical memories for guests by capturing their experiences while applying and expanding photography skills - Worked independently and collaborated with fellow Cast Members (i.e. Character Attendants and Performers) - Maintained a positive and courteous attitude at all times, even in extreme weather conditions - Established professional and friendly relationships with Guests to personalize their experience

Education

• Marquette UniversityBachelor of Arts (B.A.), Digital Communication and Media/Multimedia

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