Debbie D.
Customer Success Leader | Strategic Operations Expert
2 yrs experience · <10 hrs/week
About
With a robust educational background in Business Administration and Management from Monroe University and an Associate of Arts in Economics from Dominica State College, I have cultivated a diverse professional portfolio. My career highlights include serving as Director of Customer Success at Airlius, where I enhanced client satisfaction and retention by 25% and improved team efficiency by 20%. As a Sales Manager at Good Media Marketing, I led my team to consistently achieve sales targets. My role as Chief Operating Officer at Money With Mission involved strategic planning and operational oversight, driving growth and efficiency. Additionally, I have experience as an Operations Specialist at Pipeline Equity and as an Administrative and Invoicing Assistant at Keeton PR. My expertise lies in fostering cross-functional collaboration, implementing scalable processes, and championing customer-centric cultures.
Experience
- Director of Customer Success · Airlius10-01-2023 – 07-01-2024
Achieved increased client satisfaction, enhanced retention rates by 25%, and empowered the teams' overall improvement in engagement and productivity. Built and managed CRM system with integrated project management systems. Collaborated cross-functionally with teams. Implemented scalable processes, resulting in a 20% improvement in team efficiency. Championed a customer-centric culture, driving cross-functional collaboration and ensuring alignment with customer needs and expectations. Directed marketing campaigns.
- Sales Manager · Good Media Marketing12-01-2023 – 05-01-2024
Led sales team to achieve targets, developed sales strategies, and fostered client relationships to drive business growth.
- Administrative and Invoicing Assistant · Keeton PR01-01-2023 – 01-01-2024
Collaborated with internal teams, such as finance, or operations, to ensure smooth coordination of billing and invoicing processes. Accurately entered data into systems or databases (Quickbooks) ensuring completeness and consistency of information. Regularly updated and maintained customer databases with relevant data. Generated invoices, accurately inputting data, and ensuring timely delivery of invoices. Verified invoice information, such as product or service details, pricing, and terms, to ensure accuracy. Handled ad-hoc tasks and managed administrative systems.
- Chief Operating Officer and Integrator · Money With Mission09-01-2022 – 06-01-2023
Collaborated with the CEO and organizational team to develop and execute the organization's strategic initiatives, goals, and objectives. Provided insights and recommendations to drive operational efficiency and achieve long-term growth. Oversaw day-to-day operations, ensuring that all business functions are running smoothly and efficiently. Monitored key performance indicators (KPIs) and implemented measures to optimize operational performance, productivity, and profitability. Identified opportunities for process improvement, streamlining operations, and implementing best practices to enhance efficiency and effectiveness. Encouraged innovation and drove a culture of continuous improvement throughout the organization. Established performance metrics and evaluation processes to assess the organization's progress towards goals. Provided regular reports and updates to the CEO and board of directors on operational performance, challenges, and opportunities.
- Operations Specialist · Pipeline Equity08-01-2022 – 01-01-2023
Provided administrative assistance to the CEO and executive team by managing schedules, organizing meetings, handling correspondence, and maintaining files and records. Built and maintained positive relationships with internal and external stakeholders, including clients, partners, and employees. Acted as a liaison between the executive and various parties, facilitating effective communication and collaboration.
Education
- Monroe UniversityBusiness Administration and Management, General and Finance
- School16
- Dominica State CollegeAssociate of Arts - AA, Economics
- School16
- School16
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