Myah Jackson

About

With nearly ten years of customer service experience and a strong background in consultative communication, I’m able to help teams stay organized, accurate, and efficient. Experienced in the finance industry, particularly in credit unions and retail sales environments.

Experience

• Financial Solutions Representative · First Tech Federal Credit Union2020-10-01 –

  Manage and grow a diverse client portfolio across the Pacific Northwest, identifying and developing new business opportunities to drive market expansion. Build long-term relationships with corporate and individual clients through a consultative approach, ensuring alignment with financial goals and growth objectives. Analyze market performance and customer data to identify revenue opportunities, forecast trends, and implement strategic initiatives that enhance client engagement and profitability. Partner with internal teams across sales, marketing, and operations to deliver seamless client experiences and integrated business strategies. Lead multiple projects simultaneously, prioritizing effectively to meet timelines while maintaining high customer satisfaction and retention.

• Financial Solutions Rep II · First Tech Federal Credit Union2020-10-01 – 2025-12-01
• Sales Consultant · The GoodFeet Store2019-01-01 – 2020-02-01

  Drove revenue growth through solution-based selling and personalized customer engagement strategies. Utilized market feedback and usability testing to refine product presentation, increasing customer satisfaction and repeat business. Collaborated with cross-functional teams to enhance the in-store experience and align sales goals with regional performance targets.

• Member Solutions · HawaiiUSA Federal Credit Union2018-01-01 – 2019-12-01

  Delivered high-quality client support across diverse member accounts, efficiently resolving operational challenges and identifying upselling opportunities. Contributed to the institution’s growth by maintaining strong relationships with clients and improving service efficiency.

• Luxury Client Advisor · Michael Kors2017-05-01 – 2019-12-01

  Leveraged data insights to optimize sales performance and product placement, resulting in measurable increases in customer engagement and premium product sales. Acted as a brand ambassador, delivering a premium experience aligned with company values and customer expectations.

Education

• Oregon State UniversityUXD Certificate
• University of OregonCertificate, User Experience Design
• University of Hawaii at ManoaAssociates

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