Naomi Wairimu

About

Dedicated IT student with a strong passion for data science and artificial intelligence (AI). Equipped with specialized badges in data science and chatbot creation from IBM, I am experienced in leading chatbot projects and conducting data analysis. My commitment to continuous learning and collaboration is evident through my active involvement in the GDSC community, where I engage in workshops, projects, and networking opportunities related to data science and AI. I am eager to contribute my skills and expertise to innovative projects and make a meaningful impact in the field of technology.

Experience

• Freelance Information Technology Consultant · Freelance01-01-2021

  • Collaborated with peers to design and develop responsive websites using front-end and back-end technologies. • Provided IT support and system administration, ensuring the smooth operation of IT systems. • Drafted project proposals and comprehensive documentation for project execution.

• IT Specialist and Consultant · Star General Hospital04-01-2023 – 11-01-2023

  • Provided IT support services, including hardware troubleshooting, software installations, and network configurations. • Assisted in managing digital records and ensuring smooth system operations. • Offered technical guidance to clients and organizations, resolving issues efficiently. • Demonstrated strong problem-solving and communication skills in IT-related tasks.

• IT service delivery | System Admin | Support · United States International University- Africa2025

  • Delivered real-time technical support to students, staff, and faculty, promptly and efficiently resolving 50+ daily support tickets with 99% user satisfaction. • Installed and configured Windows and macOS operating systems, including Microsoft Office and other essential software required for end-user productivity. • Provided level 1 troubleshooting of end user network connectivity issues and VPN configurations. • Performed system administration tasks including creating, managing and modifying user accounts, assigning logins and permissions on Active Directory, maintaining security and access control and issuing license on software used. • Managed email administration, including archiving full mailboxes and configuring Outlook mailbox and storage. • Set up and maintained multimedia systems including smart screens, projectors, and public address systems for campus events and lectures. • Provided macOS support including software configuration updates, and basic troubleshooting • Conducted hardware installation and maintenance including PC deployment, disk partitioning, printer setups and troubleshooting.

Education

• Mount Kenya University - MKUInformation and Technology, Cyber security, Machine Learning, Artificial intelligence, Web design, Data science
• Power Learn ProjectCertificate, Software Engineering

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