Nicholas Morris

About

Experienced IT Leader with 30 years of expertise in software architecture, machine learning, business intelligence, and agile software development. Proven track record in technical delivery, strategic planning, and technical leadership. Led teams in designing and implementing data analytics solutions, machine learning/AI solutions, and contact center software. Adept in fostering innovation, managing technical staff, and implementing agile methodologies. Orchestrated advancements in speech analytics, quality management, and chatbots, driving data-driven excellence. Pioneered strategic IT/IS roadmaps and led scalable architecture designs, resulting in successful implementations. Strong background in technical mentoring, product roadmap development, and database design. Deep contact center and CCAAS experience with a consistent focus on delivering results through sound architecture, creative problem-solving, and effective communication.

Experience

• Senior Director, Data Analytics and AI · LiveVox05-01-2022

  Lead the engineering delivery, management, and architecture of the NICE/LiveVox Data Analytics Solutions, contributing to the company's customer and revenue growth. Responsible for LiveVox solutions within the NICE portfolio and providing technical leadership for migrating the products into the NICE INContact Suite. Manage AWS / GoodData solutions.

• Sr. Director, Workforce Optimization · LiveVox01-01-2018

  Focused on the enhancement and development of the Quality Management, Multisource Business Intelligence and Performance Analytics, Chatbots, and CSAT products on the LiveVox Platform.

• Chief Technology Officer · SVA Consulting01-01-2017 – 01-01-2018

  Worked closely with SVA consultants to ensure they deliver the necessary business and technical capabilities SVA’s clients need to achieve their organizational goals.

• CTO · TantaComm08-01-2015 – 01-01-2017

  Advised on the long-term technical strategy and direction of TantaComm. Provided options on the technical solutions and technical direction of TantaComm and products. Worked closely with Development to ensure the overall technical vision is aligned with the code. Served as master architect across product lines. Participated in customer meetings to articulate the long term technology roadmap. Communicated technical architecture to clients.

• Vice President of Information Technology · TantaComm01-01-2012 – 08-01-2015

  Managed the entire software life cycle from strategic planning to tactical activities. Managed the solution set across development, support, sales and marketing teams. Developed and implemented a company-wide go-to-market plan, working with all departments to execute. Provided technical architecture for the TantaComm solution suite.

Education

• Dunwoody College of Technology

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