Nicole Cruz

About

With a Bachelor of Business Administration degree from Laguna College of Business and Arts, specializing in Marketing Management, I have honed my skills in social media strategy, web design, and customer support. As an Independent Associate and Entrepreneur, I have leveraged my expertise to drive successful social media campaigns. My experience as a Social Media Strategist for a Hair Brand Company equipped me with the ability to manage content creation, graphic design, and social media advertising. Additionally, my tenure as a Customer Support Bank representative at SLK involved processing various financial transactions and handling customer inquiries. I also served as a Guarantee Specialist at Kiwi.com, providing support through chat, email, and calls. My diverse background has equipped me with a strong foundation in marketing and customer service, making me a valuable asset in any professional setting.

Experience

• Social Media Strategist & Web Designer · Independent Associate/ Entrepreneur07-01-2021

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• Social Media Strategist · Hair Brand Company08-01-2021 – 12-01-2021

  Social Media Manager/Buyer for a Hair Brand based in the US. Content Creation | Landing Page | Graphic Design | FB Ads | Copywriting | Social Media Management

• Customer Support Bank · SLK06-01-2020 – 07-01-2021

  Customer Representative for 53 Bank - Inbound Calls Processing Loan, Credit Card, Mortgage Payments Processing disputes for fraudulent activities

• Guarantee Specialist · Kiwi.com03-01-2019 – 03-01-2020

  - Chat, Email, Call Support

Education

• Laguna College of Business and Arts, Calamba CityBachelor of Business Administration - BBA, Marketing/Marketing Management, General
• Laguna College of Business and Arts, Calamba CityBachelor of Business Administration - BBA, Marketing/Marketing Management, General

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