Noah Curhan
Senior Product Manager | Digital Innovator
12 yrs experience · <10 hrs/week
About
With a Bachelor of Science and Engineering in Industrial Operations Engineering from the University of Michigan, I have built a robust career in product management and digital acquisition. Currently, as a Senior Product Manager at Silicon Valley Bank, I spearheaded the development of the first Digital Loan Application and led initiatives that resulted in over $2 billion in loan balances. Previously, I served as Director of Global Digital Acquisition Platforms at American Express, where I implemented digital personalization initiatives that significantly boosted cardmember acquisition. My tenure at American Express also included roles as Manager of Social and Display Digital Acquisition and Manager of Strategic Data Management, where I developed real-time digital capabilities and enhanced data quality insights. My career began as a Business Analyst, where I optimized project management processes. My expertise lies in driving innovation, enhancing operational efficiency, and fostering sustainable growth through strategic digital solutions.
Experience
- Senior Product Manager · Silicon Valley Bank08-01-2019
Developed 1st Digital Loan Application for SVB. Partnered with the Innovation organization to research and conceptualize a digital lending offering for SaaS companies. Worked with the Corporate Strategy organization on a Credit as a Service offering. Conducted a pilot vendor analysis with live client testing to evaluate new partners for data and analytics. Oversaw the delivery of new credit product initiatives that have resulted in over $2B in loan balances. Led the delivery of the Paycheck Protection Program experience, resulting in over 6K funded loans and $2.3B in loan balances, nearly all of which have been forgiven. Improved Net Promoter Score and Client Lending Satisfaction through enhancements to the collateral management processes. Focused on driving sustainable loan growth without compromising on credit quality. Shifted development efforts on one of the Loan Account Systems from Waterfall to Agile, and program results to date have been the saving of over 10K yearly hours with the Global Loan Operations organization. Partnered with lending and credit teams to define lending products, for a migration to a new loan origination system.
- Director - Global Digital Acquisition Platforms · American Express10-01-2016 – 07-01-2019
Lead cutting-edge digital personalization initiatives through close partnership with Marketing, Decision Science, Analytics, and Technologies organizations along with DMP vendors externally. Features that have been deployed include anti-gaming controls, real-time digital data collection, real-time Machine Learning model execution service, and monitoring platform performance in near real-time. All of these have had a significant operational and revenue impact. In Q3 2016 alone, the American Express digital marketing strategy helped add 1.7M new cardmembers.
- Manager - Social and Display Digital Acquisition · American Express06-01-2015 – 10-01-2016
Responsible for feature development for the real-time, big-data driven, prospect acquisition products. Delivered a real-time digital capability to allow the American Express issuing business to incrementally acquire over 10,000 card members across three international markets. Designed a solution to allow for the globalization of the digital capability for multiple strategies and model types. Partnered with data scientists and econometricians to understand their needs and to build them into the capability.
- Manager of Strategic Data Management · American Express07-01-2013 – 05-01-2015
Developed a MIS capability on the Microstrategy BI platform to allow senior leadership to leverage and view valuable American Express Network data including P+L, Product Deployment, and Data Quality, providing a feel for the overall Health of the Network and the Performance of the Network. Using the Agile Methodology, developed a cloud-based Case Management system that leverages the American Express Big Data environment to deliver actionable, relevant and factual data quality insights that reduce risk and support business growth and product innovation. The usage of this system has led to a increase in overall data quality in key areas. Partner with business units across American Express to identify data quality gaps and new opportunities that can be analyzed and researched by the Network Data Science Team. After completion review results with the various business units that have requested the details. Consult with the various business units identified to determine strategy to review and fix the data quality cases.
- Business Analyst · American Express08-01-2011 – 06-01-2013
Designed managed processes to select appropriate project signatories and track document sign-offs. This tool led to a reduction in the number of days for sign-off by 50%, saving project managers time and money. Created a flexible overall program organization chart for senior leadership detailing projects and roles under each Vice President. Responsible for the timely generation of reporting and communication that is provided to all levels of leadership within American Express. Conducted a milestone analysis across all active markets to ensure consistency. Utilized technical skill-set and available reporting tools to analyze the cost of each task within each project phase, enabling accurate forecasting of future markets for senior leadership. Recommended market conversion weekend for leadership by researching and mapping the cycle cuts to determine overlaps and market rules. Analyzed project phases to create recommended date for switch to new mandatory process, tracked switches, and provided approach for communication prior to roll-out.
Education
- University of MichiganBachelor of Science and Engineering (BSE), Industrial Operations Engineering
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