Nuno Fontoura de Oliveira

About

Program Operations Manager expert in scaling global services and driving operational excellence through data-driven strategy. I am a strategic thinker with a proven track record of launching and optimizing complex operations across Europe, Africa, and Asia. My career is built on a foundation of "operational blueprints". I specialise in creating scalable playbooks that allow companies like Bolt and Amazon to expand rapidly without sacrificing quality. Whether I’m reducing transportation costs by 7% or boosting lead pipeline efficiency by 160%, my focus remains on leveraging SQL and data analytics to turn inefficiencies into competitive advantages. I am passionate about building high-performing teams and fostering long-term partnerships that drive both customer satisfaction and bottom-line growth.

Experience

• Director · NabiaEdge11-01-2024

  Implemented the Consulting and Coaching frameworks

• Business Coach · Profit Coach11-01-2024

  Client-Centric Solutions – Design and deliver bespoke frameworks that align business operations with the owner’s long-term vision, ensuring sustainable growth and operational resilience.

• Program Manager - UK/EU MCF Ops · Amazon04-01-2022 – 07-01-2024

  Led cross-functional initiatives to improve order fulfilment quality by 20% across multiple European markets, reducing delays and lost shipments. Expanded fulfilment coverage by 30% through strategic partnerships with 3PL providers, strengthening key relationships. Fostered a culture of continuous improvement, developing KPI trackers and dashboards, enabling proactive problem-solving and reducing admin time through ongoing insights and mentoring. Operational Strategy Development – Assess logistics and distribution operations to identify inefficiencies, then design and implement tailored strategies to optimise workflows, reduce variable costs, and improve overall performance. Business Diagnostics & Performance Analysis – Conduct detailed evaluations of financials, KPIs, cashflow, and operational processes to pinpoint bottlenecks and prioritise high-impact improvement areas. Profitability Enhancement – Drive measurable cost reductions (e.g., 7% warehouse cost-per-unit reduction) through improved planning, resource allocation, and process optimisation

• Program Manager - Amazon hub · Amazon06-01-2021 – 04-01-2022

  Responsible for UK Lockers' quality. Launched the first battery powered locker in Europe and was responsible for the new lockers European quality.

• Business Development Manager · Amazon10-01-2019 – 06-01-2021

  Responsible for the single sites strategy and processes improvement. Responsible for an 18% increase of the locker network.

Education

• Hult International Business SchoolMaster of Business Administration (M.B.A.), Business Administration and Management, General
• Instituto Superior de Ciências Sociais e PolíticasBachelor’s Degree, International Relations and Affairs

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