Emily Gonthier

About

Operations leader and strategy professional with experience scaling organizations, driving cross-functional alignment, and translating vision into execution. Background includes Chief of Staff and Operations leadership across marketing, product organization, e-commerce launch, and global rebranding; prior senior strategy consulting for Fortune 500 clients; and earlier product/program management experience in EV charging and consumer product portfolios. MBA and PMP certified.

Experience

• Fractional Operations & Growth Strategy for Startups · Tribeline Collaborative2025

  Performing Product Portfolio Optimization analysis based on market fit, market gap analysis, and capabilities studies. Building Transformation Roadmaps for early growth stage companies in Fintech and Mental Health Tech, identifying resource needs, inflection points, and likely obstacles. Developing and execute internal and external communication plans for early- to mid-stage startups in Fintech, Mental Health Tech, and Climate Tech. Developing Community System frameworks to define: growth targets, membership tiering, launch strategy, price strategy, incentives alignment strategy, and success reporting & tracking. Optimizing Organizational Charts with focus on team/process alignment, conflict resolution, and change management.

• Fractional Chief of Staff · Newlab Startup Incubator & Ecosystem2024 – 2025

  Built product development & launch roadmap in alignment with executive team, and developed product portfolio framework and launch story. Built and deployed communication plan for board of directors and external partners. Structured Product Organization framework, defining key roles, cross-functional interfaces to support rapid growth. Built and executed company wide Change Management plan, reducing team friction and bridging daily operational workflows with new systems.

• Chief of Staff & Operations Lead · HX Hurtigruten Expeditions2021 – 2024

  Directed the global branding and launch of a luxury eco-tourist brand across three continents. Developed and executed a rebranding program across active cruise ships, operating partners, and sales offices to accompany luxury eco-tourism operator launch. Built Product Team Organizational Chart, wrote job descriptions for new and existing roles, and led onboarding and change management. Prepared all C-level materials for Board Meetings and Shareholder Meetings. Served as strategic right hand advisor to the CEO in decision-making and operations.

• Transformation & Growth Consultant · Capgemini Invent2015 – 2021

  Defined growth strategy frameworks and detailed transformation roadmaps for Fortune 500 companies across finance, insurance, and healthcare companies. Developed Customer Journey Maps for subscription products spanning customer outreach, customer onboarding, upsell service opportunity presentation, customer success, and ongoing interfacing. Advised C-suite leadership in Fortune 500 on change management and talent strategy, embedding Culture Strategy through communications, training and incentives strategy. Developed Market Research reports and consulted on Customer Experience strategy and storytelling in New York, Oslo, Helsinki, and Stockholm.

• Program Manager (PMP Certified) · Leviton Manufacturing Company2010 – 2015

  Launched and scaled Leviton's electric vehicle (EV) charging program, driving cross-functional development from concept through commercialization.

Education

• New York UniversityMasters of Business Administration (MBA), Masters of Business Administration (MBA)
• Lehigh UniversityBachelors of Science in Engineering, Bachelors of Science in Engineering

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