Olivia Bonfiglioli

Olivia Bonfiglioli

Experienced Hospitality and Tourism Management Professional

4 yrs experience · Valencia, Spain · <10 hrs/week

About

Experienced professional in Hospitality and Tourism Management with a Bachelor's degree from Isenberg School of Management, UMass Amherst. Proven track record in food and beverage supervision, marketing coordination, and teaching English as a second language. Worked with prestigious organizations like Arizona Biltmore and Hersha Hospitality Management. Skilled in team leadership, event management, and customer service.

Skills

AccessibilityAccount ManagementAdministrationCRMClient CommunicationClient ManagementCustomer AnalyticsCustomer ExperienceCustomer Relationship ManagementEducationEnglish Language Learning (ELL)Event CoordinationEvent PlanningEventbriteHospitalityHubSpotInterpersonal skillsLeadershipManagementMarket ResearchMicrosoft ExcelPlanningQuality AssuranceResearch DevelopmentSales ManagementSalesforceSocial Media DesignSpanishSupply ChainWeb DesignZoom

Experience

  • English Second Language Teacher · NALCAP2024-09-01 –
  • Food And Beverage Supervisor · Arizona Biltmore, A Waldorf Astoria Resort2022-10-01 – 2023-07-01

    Floating supervisor of all food & beverage outlets at The Arizona Biltmore in Phoenix, AZ.

  • National College Leadership Program · Encore2022-06-01 – 2022-10-01
  • Back-of-House Operations Assistant at The Marriott Center · Hospitality & Tourism Management, Isenberg School of Management2021-09-01 – 2022-07-01
  • Administrative Assistant · Hospitality & Tourism Management, Isenberg School of Management2021-09-01 – 2022-07-01
  • Teacher’s Assistant · Hospitality & Tourism Management, Isenberg School of Management2022-01-01 – 2022-06-01

    TA to Chef-Professor Jenafer Andrén-Kazunas in HTM 355: Restaurant Operations Management at The Marriott Center, UMass Amherst.

  • Lead Server · Hersha Hospitality Management2021-05-01 – 2022-07-01
  • Banquet Server · Hersha Hospitality Management2022-03-01 – 2022-06-01
  • Bartender · Hersha Hospitality Management2022-01-01 – 2022-06-01
  • Marketing Coordinator · Isenberg School of Management, UMass Amherst2021-06-01 – 2022-03-01

    Marketing and social media coordinator on the Isenberg HTM Career Day Committee. The annual HTM Career Day is the largest student-run career event on the east coast, successfully connecting talented students with employers year after year.

Education

  • Isenberg School of Management, UMass AmherstBachelor's degree, Hospitality and Tourism Management
  • University of Massachusetts AmherstBachelor's degree, Hospitality and Tourism Management
  • Braintree High School

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