Ossy O

Ossy O

Customer focused, wanting to improve customer experience one step at a time

London, UK · 30-40 hrs/week

About

Talented Consultant, highly effective at refining workflow and schedules to enable successful projects. Collaborative leader with a strategic mindset, strong communication, time management and planning abilities. Keen to learn and focused on growth opportunities. Enjoys working in dynamic environments, as part of a team, or driving delivery as team lead.

Skills

Customer ExperienceCustomer Relationship ManagementCustomer ServiceProject ManagementProject Planning

Experience

  • consultant · Finyx06-28-2021 – 12-29-2022

    • Created and managed RAID dashboards for key project deadlines. • Improved project hardware management. • Created and managed key project documentation for client use and project templates for effective stakeholder en- gagement. • Collaborated with data, business, and technical teams to define and implement wholistic strategies for overall busi- ness development. • Analysed and identified potential sub project problem areas; and provided recommendations and solutions to mitigate future issues. Internal • Chaired Women in Technology group, which led to notable increase in overall inclusion within the company. • Supported development of improved internal recruitment processes, which led to 150% increase in the number of experienced consultants and analysts within the company. • Mentored and educated analysts aspiring to become consultants. • Supported internal business operations by contributing to RFP responses and documentation. • Contributed to wider business improvements plans by collaborating cross functionally to achieve stakeholder goals

  • Associate consultant · IBM11-22-2018 – 06-21-2021

    Data Analysis • Created impactful dashboards for data tracking and management to achieve key deliverables. • Created efficient pricing model with use of SDM GPE, and VLOOKUP on Microsoft Excel. • Oversaw data analysis with use of Google analytics and Adobe Analytics for financial service product. This led to 10% increase in customer retention rate. • Interpreted trends for key stakeholder groups. • Generated and managed data reports for knowledge retention and effective stakeholder engagement. Business Analysis • Identified, assessed and defined business requirements effectively to optimize for long term commercial success. • Created user stories and epics for Jira and similar applications. • Led daily engagements with key stakeholders in order to drive agility in performance. • Led business diagnostics team which identified key areas of improvement in client operations, including sector and business analysis of COVID-19 implications. • Conducted market research on various industries in order to identify, understand and predict technology trends. • Generated and analyzed reports based on market research to determine efficient ways to optimize client operations. • Managed monthly budget forecast in line with financial requirements, which led to a 15% reduction in future spend. • Created key request for proposal documentation using Microsoft Excel and Powerpoint. PM Consultant Service Design: • Facilitated Design Thinking sessions and workshops. • Created Personas, Roadmaps and User Journeys. • Documented As-is journey and pain points for client products. • Engaged and interviewed potential customers in order to develop a thorough understanding of current and potential user experiences. • Created Golden Threads for various clients.

  • Lead Designer · Designcornerbyo09-05-2017 – 09-21-2018

    • Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition. • Reviewed project requirements to plan workflows and evaluate client time and budget constraints. • Put together videos for social media, advertising and informational purposes. • Applied knowledge of production to create high-quality images. • Applied skill in color theory and composition to bring client visions to fruition. • Collaborated with clients to address brand imaging and marketing style. • Identified design requirements for each project. • Built strong vendor relationships to facilitate favourable pricing on required materials. • Researched new design technology and tools to bolster professional skillset and drive quality deliverables. • Met with customers to present mockups and collect information for adjustments. • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy. • Used Adobe Creative Suite to edit images for use in marketing materials and website content.

Education

  • Middlesex universityBachelor's Degree, Information technology

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