Pablo Deniz

About

With a background in education from UniRitter, Universidade La Salle, UNINTER Centro Universitário Internacional, and Universidade Federal de Pelotas, this professional has a strong foundation in academia. Their experience includes roles such as Senior Head of Customer Success at Orpen, where they led the customer success team and developed strategies to increase revenue. They also served as a Customer Success Manager at Zyte (formerly Scrapinghub) and ZENVIA, focusing on client satisfaction and contract renewals. Their expertise extends to creating and leading customer success areas, as seen in their role at StarGrid. Additionally, they have experience in diversity and inclusion initiatives from their time at Voxy and pedagogical and sales management from QI Faculdade & Escola Técnica. With a proven track record in customer success and a passion for diversity and inclusion, they bring a wealth of knowledge and experience to their roles.

Experience

• Senior Head of Customer Success · Orpen08-01-2023

  Responsible for leading the customer success team and ensuring high levels of customer satisfaction and retention. Developed strategies to increase revenue and maintain strong relationships with clients.

• Customer Success Manager · Zyte (formerly Scrapinghub)11-01-2021 – 06-01-2022

  Collaborated with the team to analyze data, create successful strategies, and manage long-term contract renewals. Focused on high-tier clients with significant monthly recurring revenue (MRR).

• Customer Success Manager · ZENVIA04-01-2021 – 11-01-2021

  Managed the customer success operation in Latin America, focusing on reducing churn, expanding contracts, and maintaining high satisfaction metrics. Acted as an ambassador of diversity in internal events.

• Customer Success Manager · StarGrid09-01-2020 – 04-01-2021

  Responsible for creating the customer success area from scratch, designing processes, and leading the team in the success and support area. Advocated for culture and diversity within the organization.

• Diversity and Inclusion Specialist · Voxy10-01-2019 – 06-01-2020

  Led diversity and inclusion initiatives, trained teams on D&I, and collaborated with the leadership team to develop an engaging communications strategy. Acted as a subject matter expert and promoted awareness of inclusion and diversity.

• Pedagogical and Sales Manager · QI Faculdade & Escola Técnica08-01-2017 – 03-01-2018

  Managed a pedagogical and sales team, coordinated written communications, and mentored students/clients in their career development. Collaborated with teachers and administrators on program development.

• Customer Success Manager · CNA Idiomas02-01-2017 – 08-01-2017

  Responsible for managing customer success activities at CNA Idiomas.

Education

• UniRitter
• Universidade La Salle
• UNINTER Centro Universitário Internacional
• Universidade Federal de Pelotas

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