Paula Helm

Experience

• Manufacturing Excellence Specialist · Nestlé Purina North America2025-03-01 –

  • Gather data and analyze reports, including stoppage analysis and other production line data • Manage industrial performance activities in the facility, including Nestlé Manufacturing Performance Metrics • Collaborate across value streams and provide coaching to ensure overall data health within the facility • Provide strong data visualization support to drive Manufacturing Excellence activities and communicate across the teams effectively • Implement and promote Focused Improvement methodologies within the facility, leading and supporting Focused Improvement projects within the facility and sponsor IWGs within the facility

• Logistics Coordinator · Nestlé Purina North America2023-08-01 – 2025-03-01

  Ensure the accuracy of Extended Warehouse Management (EWM) data in SAP. • Serve as key contact for EWM issues, inventory process changes, and uses. • Maintain inventory quantities and status in warehouse ASRS system. • Track daily, weekly, and monthly efficiencies, variances, and inventory holds. • Manage weekly and monthly cycle counts. • Support customer returns, donation orders, salvage orders, and other special orders.

• Benefit Program Technician · Missouri Department of Social Services2023-01-01 – 2023-08-01

  * Investigate inquiries, prepare cases, interview custodial and non-custodial parents, and locate non-custodial parents * Initiate legal mandates for child support. Receive and process referrals for location of non-custodial parents using investigative techniques and a range of state, federal and other resources * Interview non-custodial parent to provide information and advice concerning program policy, procedures and guidelines * Initiate legal action or genetic testing to determine or establish paternity. Use administrative process and legal referral for the establishment of child support and medical support * Evaluate non-custodial parent's income and expenses to compute the child support obligation amount. Initiate enforcement action on non-paying child support cases by making phone calls to non-paying parents, filing orders and issuing income withholding orders, filing liens, and filing prosecuting attorney and interstate referrals * Perform central registry location services for child support cases under the auspices of the Missouri child support program. Calculate and determine arrearage on child support cases; monitor payments, request for refunds and release payments as appropriate * Review and seek case modifications; prepare evidence packets for legal proceedings with the circuit court and file administrative judgments with the circuit clerk. * Review and verify IRS and State tax intercept listings, assist in coordinating and processing intercept actions, advise clients of the provisions of the IRS and Missouri Tax Intercept programs, prepare and process refund, and redistribute and release child support collection requests as appropriate. Forward all undeliverable child support collections to the Division of Unclaimed Property as appropriate * Serve as liaison with other public and private entities while intercepting benefits, withholding of assets or the suspension of various licenses to enforce child support obligations or collect past-due child.

• Customer Support Advocate II · ACT2022-04-01 – 2023-01-01

  -Support front-line customer service agents and internal customers to resolve complex or escalated customer service issues -Serve as Tier 2 support for technology-related and data-related inquiries and uses limited discretion and decision-making authority as needed to resolve customer issues -Coordinate with internal departments and business partners and engages with customers until escalated issues are resolved -Maintain extensive knowledge of the customer experience and advocates for system enhancements and process improvements that drive improvements in customer and partner satisfaction -Perform advanced tasks including order processing, invoicing, and reconciliation of order-to-invoice, in order to ensure complete and accurate billing -Review administration manuals, customer correspondence, and customer-facing resources to improve customer self-service

• Customer Service Representative / Operations Coordinator · A.P. Moller - Maersk2019-04-01 – 2021-07-01

  -Plan daily production operations. -Manage operations and billing. -Oversee and develop reports for freight management, planning, and production. -Handle calls and emails for customers such as HP, Ralph Lauren, Amazon, Lowe’s, and Nestle. -Configure daily reports to track KPIs, production efficiency, as well as production and labor costs for customer accounts. -Manage the receiving and distribution of inventory. -Perform daily inbound and outbound procedures for incoming and outgoing freight. -Create new and efficient processes for my team. -Assist in onboarding of new associates. -Process and invoice payroll for temporary associates. -Plan and manage labor needs for the coming week. -Create SOP's for daily tasks of all office employees. -Train office employees on Excel, Warehouse Management Systems, Office products, and more.

Education

• University of PhoenixBachelor of Science in Data Science, Data Science

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