Peggy Young

About

Experienced in creative and content writing, with a strong background in conducting research and producing engaging written content across various platforms. Skilled in administrative support and inventory management. Experienced with historical content, collaborating with visual storytelling teams, and supporting non-profit organizations. Additionally, authored 50+ aviation history articles for Civil Air Control and helped digitize historic records, while contributing to national training programs and implementing archival indexing standards to improve retrieval efficiency.

Experience

• Historian Content Writer · Civil Air Control01-01-1998 – 04-01-2018

  Authored 50+ aviation history articles, boosting digital readership engagement by 30% and strengthening brand authority through research-driven narratives. Developed archival indexing systems that improved research retrieval efficiency by 40%, streamlining workflows and supporting accurate content delivery. Collaborated with aviation experts to create educational materials adopted by 5+ national training programs, enhancing knowledge transfer and awareness. Curated and digitized historic records, enhancing data accessibility for 1,000+ internal users and improving organizational knowledge management systems. Presented research insights to executives, guiding strategic content planning, resource allocation, and high-impact publication schedules companywide. Implemented metadata tagging standards that reduced document search time by 35% and improved consistency across digital content repositories.

• Office Assistant · Helping Hands Foundation05-01-1988 – 01-01-1998

  Processed and updated 1,500+ donor records, sustaining 99% accuracy while strengthening stakeholder engagement through reliable reporting practices. Coordinated logistics for 12+ outreach programs, ensuring timely supply delivery to 500+ beneficiaries and maintaining seamless project execution. Streamlined document workflows, reducing administrative turnaround by 35%, improving efficiency, and supporting better internal record management. Prepared impact reports supporting successful grant applications, securing $50K+ in funding and expanding the organization's charitable programs. Managed front-desk operations and external inquiries, improving stakeholder satisfaction scores by 20% through professional and timely response.

• Grocery Auditor · REGIS Inventory Specialist01-01-1987 – 05-01-1988

  Conducted daily audits of 5,000+ SKUs, sustaining inventory accuracy above 98% and delivering actionable findings to improve retail compliance. Identified and resolved stock discrepancies, reducing shrinkage rates by 15% through proactive auditing and detailed variance documentation. Trained and mentored 3+ new auditors, boosting team productivity by 25% while standardizing audit procedures and improving operational outcomes. Delivered detailed inventory reports under tight deadlines, supporting compliance with corporate policies and improving strategic decision-making.

Education

• Southern New Hampshire UniversityBachelor of Arts - BA, English and Writing
• Southern New Hampshire UniversityBachelor of Arts, Arts
• Ultimate Medical AcademyAssociate's Degree, Medical Insurance Specialist/Medical Biller

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