Pranav Mirkad

About

With a strong foundation in Human Computer Interaction from Indiana University Indianapolis and a Bachelor of Technology in Information Technology from Walchand College of Engineering, I have developed a robust skill set in product design and user experience. Currently, as a Product Designer at Cohart, I have successfully developed an art price-advising tool, enhancing the valuation accuracy of art pieces for emerging artists. My experience as a Graduate Assistant at Indiana University has honed my ability to guide students in mastering web technologies, fostering essential skills like critical thinking and problem-solving. Previously, as a UX Designer at Nice Ltd., I improved cloud contact center efficiency by 25% and ensured seamless multi-channel support. My role as a Software Engineer at Persistent Systems involved enhancing banking applications and developing web applications, focusing on user experience and functionality. I am passionate about creating intuitive and efficient digital solutions.

Experience

• Product Designer · Cohart09-01-2023

  Developed an art price-advising tool on a mobile app for emerging artists, accurately valuing 78% of art pieces based on market trends. Conducted user research with 50+ global artists to identify unique marketplace user behavior and patterns. Created user flows, wireframes, and UI prototypes to define functionality and interface of the mobile-based tool.

• Graduate Assistant · Indiana UniversityPurdue University Indianapolis08-01-2022 – 05-01-2024

  Managed 300+ students in mastering web technologies like PHP, HTML, CSS, and database-driven web apps. Guided students through technical challenges in PHP programming and database management. Fostered clear communication, critical thinking, and problem-solving skills in students.

• UX Designer · Nice Ltd.01-01-2021 – 06-01-2022

  Designed user interface for cloud contact center platform, boosting efficiency by 25%. Collaborated with cross-functional teams to align UI with user needs in agile environment. Integrated multi-channel support across Email, Microsoft Teams, and In-App Chat. Maintained and optimized APIs for 99.99% uptime.

• Software Engineer · Persistent Systems01-01-2020 – 01-01-2021

  Collaborated with Salesforce team to enhance banking application, focusing on user experience and functionality. Developed and maintained web applications using Apex, Java, and Angular for high performance. Partnered with team to ensure scalability and efficiency of the application. Developed a web application for university management using AngularJS, improving administrative processes. Collaborated with team members to implement new features and functionalities for the application. Conducted testing and debugging to ensure the application's performance and user experience met expectations.

Education

• Indiana University IndianapolisMS, Human Computer Interaction
• Walchand College of Engineering(A Govt. Aided Autonomous Institute), SANGLI-M.SBachelor of Technology - BTech, Information Technology

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