Princedeep Kaur

About

Seasoned project manager and business analyst with 2 years of tech experience. My most recent endeavor was at Twitter and Meta where I initiated multiple projects to improve processes, streamline workflows and build dashboards. In addition, I have previously worked at a crisis communications org where I handled multiple comms packages for Fortune 500 companies. Expertise in Excel, Tableau, Salesforce, Jira, Asana and deck creation.

Experience

• Senior Business Analyst · Federal Reserve Bank of San Francisco05-01-2023

  Leading the analysis work of a multi-millionaire project that spans over 5 years. Managing the vendor badging process for the Bank, creating schedules, spreadsheets, weekly status calls and ensuring project does not get delayed. Creating an extensive onboarding new-hire packet including decks, talking points, Asana dashboards and process refinements as a side project - collaborated with HR, Legal, and Procurement.

• Program Manager · Twitter11-14-2022 – 03-01-2023

  Conducted in-depth analysis of vendor data and processes to identify inefficiencies and areas of improvement, led 4 projects on streamlining workflows and increasing productivity with cross-functional teams. Developed and implemented a vendor cost governance program, resulting in 15% reduction in vendor spend and improved performance through the establishment of clear cost expectations. Spearheaded cross-functional project to improve vendor quality in Salesforce & Jira, resulting in a 25% increase in CSAT scores; developed vendor scorecard system, conducted root-cause analysis and led training sessions

• Business Analyst · Meta11-22-2021 – 11-14-2022

  Assisted with weekly vendor meetings to identify gaps in existing staffing process - created new requirement templates, drafted 10+ SLAs, and created 4 Excel and Tableau dashboards sent to management weekly. Coordinated with Data Analyst team to analyze pre-written SQL queries; owned the development and reporting of 5 Tableau dashboards that focused on utilization, CSAT and average handling time. Oversaw vendor’s tool-related bugs to ensure minimal backlog and productivity is unhindered by working closely with Engineering and Product teams, average open tasks backlog down 66%.

• PG&E · Business Analyst06-14-2021 – 11-15-2021

  Led team of 3 to track, report, and analyze vendor data in order to produce accurate and timely payouts of more than $5m per quarter utilizing Excel, SAP, Power BI and Tableau. Managed daily stand-up meetings across cross-functional teams for 4 superintendents through the creation of 5 dashboards to visualize operating inefficiencies and highlight beneficial trends. Collaborated with Engineering and Product teams on the evolution of an internal application launch; conducted A/B testing to assess the impact of changes, implemented business-critical systems and created SOP’s post-risk assessment

• Joele Frank · Public Relations Analyst12-02-2019 – 01-07-2021

  Coordinated with cross-functional teams and communicated with stakeholders to plan and execute multiple client-facing projects on tight deadlines for M&A, bankruptcy and leadership changes, increasing positive public visibility by 20%. Drafted, on average, 10+ documents a day on a quick turnaround time which included press releases, talking points and Q&A’s for executive teams, and letters. Oversaw measurement and tracking of short-term and year-round campaign efforts including building reports and presentations on media mentions for clients to analyze, advancing future media strategy creations.

Education

• UC DavisBachelor's Degree, Economics

Similar talent on Pangea

Asia J.• Detail Oriented Data Analyst with experience in supporting softwares and codes. • Project manager who emphasizes organization and concrete plans.Minneapolis, MNKeyur P.Data Analyst skilled at using data to make better business decisions,Davis, CASarah S.Data Analyst | Driving Data-Driven Decisions |Colorado Springs, COElina P.Experienced Business Operations Manager & Analyst with a focus on SaaS and AnalyticsSeattle, WA