Elina Parham, MBA

About

Dynamic Business Operations Manager/Analyst with extensive experience in business operations, analytics, and project management. Expert in optimizing processes, driving operational excellence, and delivering integrated solutions in the SaaS industry. Proven ability to lead high-impact projects, translate data into actionable insights, and leverage industry-standard tools and technologies. Recognized for consistently exceeding performance targets and contributing to strategic growth through effective stakeholder management and compelling storytelling. Technical proficiencies include Tableau, TapClicks, PowerBI, Kimble, Mavenlink, Salesforce, RStudio, SAP, Microsoft Dynamics, and more. Adaptable to evolving priorities, ready to contribute as a Business Operations Manager, Deal Manager, or Project Manager.

Experience

• Senior Business Analyst · Spectrum2023-01-01 –

  • Authored a comprehensive Quality Assurance testing manual, facilitating end-user training and adoption. • Audited testing processes, resulting in a 25% improvement in compliance and accuracy. • Spearheaded the design and implementation of internal knowledge base web pages, boosting knowledge-sharing efficiency by 40%. • Developed and delivered executive-level presentations on Escaped Defects and Gap Analysis, driving a 20% reduction in escaped defects. • Documented and analyzed business requirements (Epics and Stories) in collaboration with stakeholders, translating them into detailed specifications for IT teams to ensure alignment with strategic objectives. • Applied Agile methodologies to facilitate efficient product development processes, including sprint planning, backlog management, and user story prioritization using Octane. • Analyzed data to support decision-making, resulting in a 30% reduction in project delays and a 20% increase in success rates. • Trained junior business analysts, enhancing team capabilities and performance.

• Business Operations Manager · Kantata2021-05-01 – 2022-12-01

  • Played a key role in successful post-merger operations (Kimble & Mavenlink), ensuring seamless transitions and operational continuity through peer training. • Advised diverse teams (Account Executives, Professional Services, Finance, Legal, CSMs, HR, and customers) on using the Kimble Product across all stages (initial, add-on, renewal, and cancellation). • Oversaw global sales support operations, including quote generation, order processing, and license fulfillment, ensuring seamless SaaS provisioning and client satisfaction. • Engaged with cross-functional teams to ensure exceptional results on multi-million-dollar renewals, consistently exceeding retention targets, and addressing competitive pressures. • Reviewed Salesforce opportunity fields, order forms, SOWs, and other booking documents for accuracy, legal adherence, and organizational alignment. • Led ad hoc revenue operations projects, month-end sales operations processes, and reconciliations, ensuring compliance and optimal performance. • Administered critical systems (Kimble, Confluence, Salesforce, Partner Community, Office 365, and Zendesk), ensuring SOC 1&2 compliance. • Coordinated logistics, vendor partnerships, and managed employee on/off-boarding for the Boston office.

• Business Analyst · TapClicks2020-01-01 – 2021-05-01

  • Delivered comprehensive configuration for enterprise customers, enhancing user adoption and satisfaction. • Led the documentation, implementation, and testing of complex workflows and business requirements, driving process optimization and efficiency. • Provided in-depth training and end-user support, enabling data-driven decision-making across client organizations. • Facilitated User Acceptance Testing (UAT), ensuring solution quality and alignment with client expectations. • Supported and analyzed reported client issues during implementation. • Standardized TapClick’s data gathering processes and made internal platform improvements. • Determined business requirements, priorities, and KPIs in collaboration with cross-functional teams, driving strategic initiatives. • Served as the primary analyst and main point of contact for multiple clients’ support packages, ensuring high levels of customer satisfaction.

Education

• California State University, Los AngelesMaster of Business Administration (M.B.A.), Business Administration and Management, General
• Shahed UniversityBachelor's degree, Computer Hardware Engineering

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