Richard Moore

About

IT Infrastructure and Security professional with cross-sector experience spanning DoD, manufacturing, local government, and SMB environments. Holds a reinstateable Top Secret clearance and builds/deploys AI agents and LLM integrations in operational settings. Drives infrastructure reliability, identity governance, and cybersecurity hardening while maintaining operational continuity, translating technical risk into leadership-ready trade-off decisions.

Experience

• IT Operations Manager · FCH11-01-2024

  • Deployed Microsoft Intune across the full laptop and desktop fleet, eliminating manual imaging and cutting device deployment time from 5-7 business days to 1 day. • Built a custom AI sysadmin agent using Claude Cowork inside the enterprise Claude environment, reducing ticket volume and accelerating resolution time by 30% for a 4-5 person IT team. • Unified 5 locations and 100 endpoints under a single Dialpad enterprise voice platform, replacing fragmented legacy phone systems and delivering $70,000 in immediate cost savings. • Executed a Dialpad expansion to 150 additional endpoints, projecting $50,000 in additional savings for a total program value of $120,000. • Developing Teams integration for end-user self-service and autonomous ticket filing when AI triage cannot resolve an issue.

• Information Technology Manager · TX RX Systems, Inc.06-01-2022 – 11-01-2024

  • Overhauled technology infrastructure, improving system performance by 80% and reducing downtime by 75% through strategic upgrades and network management. • Developed and executed an IT strategy aligned to corporate objectives, delivering a 15% increase in operational efficiency and a 20% cost reduction. • Implemented cybersecurity measures that reduced security incidents by 90% and hardened protection of sensitive operational data.

• System Administrator · Resource Label Group LLC12-01-2018 – 04-01-2022

  • Managed IT operations across 4 Northeast locations, streamlining Windows/Mac patch management and software deployment via SolarWinds and Group Policy, reducing system vulnerabilities by 60%. • Led technical project management for 5 corporate acquisitions, integrating email, phone, and network infrastructure into the RLG corporate network on time and within budget, improving operational capacity by 30%. • Pioneered Apple device support with JAMF MDM, achieving zero-touch deployment for macOS and iOS and improving device management efficiency by 70%. • Designed and implemented a hybrid AD infrastructure with SSO for Salesforce, SAP, and Office 365 plus MFA for all remote users, reducing unauthorized access incidents by 95%. • Reduced help desk ticket volume by 20% through targeted staff training and self-sufficiency initiatives.

• Application Analyst · General Motors01-01-2015 – 12-01-2018

  • Designed and implemented backup and performance tuning for 40 production SQL Server systems in a 24x7 manufacturing environment, establishing a tested disaster recovery baseline. • Planned and executed a multi-year hardware refresh for production servers, coordinating software migrations and OS upgrades across active manufacturing operations. • Built a containerized virtual development environment enabling CI/CD-style application testing against current Windows builds, reducing deployment lag for the application team.

Education

• Bryant and Stratton CollegeAssociate of Arts and Sciences (AAS), Business Administration & Management

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