Riya Patel

About

At Microsoft, I focus on innovating within the Core OS and Edge Infrastructure with a specialization in Windows Containers on AKS. My role as Program Manager includes leading edge technology initiatives, leveraging my Computer Engineering background from The College of New Jersey. I excel in project delivery and virtual work environments, driving efficiencies and fostering cross-functional teamwork. I have expertise in Azure, Kubernetes, Docker, and Windows Server, providing solutions that enhance platform reliability and performance.

Experience

• Program Manager · Microsoft07-01-2022

  * Led migration of 200+ microservices to Windows on Azure Kubernetes Service (AKS), aligning leadership and cross-functional teams—resulting in $1M+ annual savings. * Defined product strategy and execution plan for Windows Server 2025 on AKS, including OKRs, resource alignment, and milestone tracking. * Managed end-to-end retirement and migration strategy for Windows Server 2022, delivering documentation, planning, and customer support. * Accelerated Windows container adoption on AKS by developing internal tooling and partnering with key customers; scaled M365 to support 80% of platform and drove 300% usage growth. * Enabled 909% increase in Bing’s containerized footprint on AKS (from 44K to 400K cores) by prioritizing bug fixes, feature delivery, and infrastructure scaling. * Unblocked M365 platform migration by supporting Windows Server 2022 and driving 610% AKS core growth (from 508K to 3.1M cores) in 9 months. * Launched Windows Server 23H2 Annual Channel for Containers, moving from a 3-year to 1-year release cadence to accelerate feature delivery and reduce migration overhead. * Reduced bug resolution time by 44.4% (37.8-day improvement) through streamlined servicing engagements and tighter engineering coordination. * Delivered $1.1B+ in value by leading resolution of 101+ high-priority bugs and feature requests across internal and external partners. * Improved reliability and forward-compatibility through StableABI for Windows containers; collaborated with engineering to identify and prevent breaking changes. * Reduced incident volume by 12% month-over-month by designing diagnostic pipelines across critical workloads. * Improved observability for AKS customers by integrating Windows Exporter with Prometheus and Managed Grafana, enabling real-time telemetry via HTTP.

• Cloud & Infrastructure Consulting Intern · West Monroe05-01-2021 – 07-01-2021

  * Created client deliverables, including status dashboards, process improvement visualizations, and project roadmaps. * Developed a Power BI dashboard integrating Salesforce and Kimble data, enabling tracking of client retention and referral metrics. * Defined the ”gold standard” package for M&A technology integrations by establishing baselines for security and performance, automating workflows to reduce costs, and accelerating integration timelines by 40% while ensuring contract preservation and service continuity. * Partnered with healthcare system clients to enable post-acquisition hardware and software compatibility with Epic EMR, ensuring seamless transitions and optimized operational efficiency.

• Sales Associate · Staples2017-08 – 2017-10
• Migration Engineer · Trimax Americas2017-06 – 2017-08

Education

• The College of New JerseyBachelor of Science - BS, Computer Engineering

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