Paulina Ortiz

About

With a robust educational background, including two Master's degrees from Hult International Business School in International Business and International Marketing, and a Bachelor's in Urban Studies and Planning with a Minor in Environmental Science from UC San Diego, this professional has excelled in various roles across industries. Currently a Program Manager at Microsoft, they have significantly improved newsletter open rates and event attendance, while reducing onboarding time for new hires. Previously, as a Product Manager at Microsoft, they led successful onboarding efforts and implemented agile methodologies, enhancing project efficiency. Their experience as a Marketing Project Specialist at Torrey Pines Property Management saw them improve workflow efficiency and customer satisfaction through innovative CRM tools and rebranding efforts. Earlier roles include Associate Project Manager at Rue Gilt Groupe and Localization Project Manager at Lamy's Mexican Grill, where they optimized workflows and increased customer engagement. Their career is marked by a consistent drive for efficiency and customer satisfaction.

Experience

• Program Manager · Microsoft04-01-2023

  - Effectively managed newsletter communications, increasing open rates by 15% within the first month. - Assisting in planning and execution of corporate enterprise sales summits for sellers, contributing to a 25% increase in attendance. - Played a key role in developing an onboarding and training program for new team members, resulting in a 40% reduction in ramp-up time for recent hires. - Proactively supported ad hoc projects, ensuring their timely completion and meeting quality standards, leading to a 97% client satisfaction rate. - Assisted in the coordination of large virtual events, contributing to a seamless experience for over 900 participants and positive feedback from attendees and presenters.

• Product Manager · Microsoft02-01-2021 – 04-01-2023

  - Led onboarding efforts of 8 global partners alongside C-level stakeholders for SAP Sales team to create vision and goals for product and program plans using Microsoft 365 and MS Project leading to a 92% successful onboarding rate onto Azure cloud. - Managed external vendors to ensure smooth execution of all campaign management projects and through SDLC process, resulting in a 3% increased conversion rate and an average 45% decrease in marketing costs. - Collaborated across cross-functional teams such as engineering, marketing, finance, and executive teams ensuring reliable execution plans. - Implemented agile methodologies increasing efficiency in meetings by 82% through Microsoft Project, Power BI, PowerPoint, and excel dashboard creation and tracking. - Developed and implemented effective project management processes and tools to ensure successful project delivery, resulting in a 20% reduction in project risks and a 25% increase in customer satisfaction.

• Marketing Project Specialist · Torrey Pines Property Management08-01-2019 – 03-01-2020

  Built a centralized project management portal on Jira, creating custom dashboards and conducting training, improving workflow efficiency by 75% for over 300 properties. Mentored over 40 resident managers by designing and implementing comprehensive branded resources for community communications and marketing. This initiative led to an increase in customer satisfaction through enhanced engagement and streamlined communication channels. Engineered a custom CRM tool in collaboration with vendors and engineers, which significantly reduced manual errors by 20% and resulted in annual cost savings of $25,000. The tool's advanced features and integration capabilities optimized operational efficiency and data accuracy. Directed and optimized project timelines and resource allocation utilizing agile methodologies, which substantially boosted on-time delivery rates and elevated project completion rates by 30%. This approach streamlined workflows, enhanced team productivity, and ensured timely project execution. Led the rebranding of the company website, enhancing user experience and increasing site traffic by 40%, resulting in a 25% boost in online inquiries and rental applications. Deployed an automated resident feedback system, collecting real-time insights and improving response times by 40%, leading to a 27% increase in overall resident satisfaction. Implemented new integrations across marketing, sales, and operations teams, enhancing synchronization and workflow. Conducted training workshops for these systems, which achieved a 95% satisfaction rate among team members and contributed to a 30% reduction in project turnaround time. Integrated data analytics tools to monitor property performance metrics and generate actionable insights, leading to an increase in occupancy rates and improved decision-making.

• Associate Project Manager - Brand Operations · Rue Gilt Groupe04-01-2019 – 06-01-2019

  Prepared 30+ brand partnership campaign briefs, content calendar & strategy alignment presentations. Completion of 50+ daily operation requests & edits, verifying QA of deliverables. Lead project management and coordination of global campaigns/initiatives, resulting in successful completion of projects on time and within budget, with an average savings of 10% over allocated budget. Developed and implemented strategies for the PR and Social teams to effectively promote products and initiatives, resulting in a 20% increase in customer engagement and a 20% increase in website traffic.

• Localization Project Manager · Lamy's Mexican Grill05-01-2018 – 04-01-2019

  Streamlined vendor management workflows using Salesforce, achieving a $7,000 cost reduction and a 10% productivity increase. This optimization involved automating processes, enhancing data accuracy and improving vendor communication. Enhanced customer service protocols by overhauling response strategies and implementing feedback loops. This led to a 25% increase in referrals and sales, showcasing significant improvements in client satisfaction and engagement. Revamped the client onboarding process by developing streamlined procedures and training materials, which accelerated onboarding times and improved client satisfaction. This effort led to a more efficient transition for new clients and a higher retention rate. Implemented a new inventory management system that minimized food waste by 15% and reduced inventory costs by $17,000. This system introduced advanced tracking features, automated reordering processes, and provided detailed analytics for better decision-making. Designed and led comprehensive training programs for staff, which improved service quality scores by 47%. These programs focused on skill development, customer interaction techniques, and operational efficiencies. Introduced a digital ordering system, which streamlined the ordering process and decreased processing time by 25%. This system also improved order accuracy by 34%, enhancing overall customer satisfaction and operational efficiency. Directed marketing campaigns and managed special events, which increased foot traffic by 25% and boosted revenue by $8,200 during events. This included strategic planning, execution of promotional activities, and coordination of event logistics. Enhanced team performance and project outcomes by integrating advanced project management tools and methodologies. This initiative fostered better collaboration, optimized resource allocation, and elevated overall project efficiency.

Education

• Hult International Business SchoolMaster's degree, International Business
• Hult International Business SchoolMaster's degree, International Marketing
• UC San DiegoBachelor of Science (B.S.), Urban Studies and Planning with Minor in Environmental Science

Similar talent on Pangea

Alina N.Founder & Strategic Growth LeaderJosue E.Data-driven product manager with a mission to help organizations unlock growth.Cartago Province, CartagoPete L.Customer Experience and Customer Success ExpertOakhurst, Ocean Township, NJ 07755Elizabeth N.Senior Manager (8+ years) leading high-impact content and digital strategy to drive rapid growth, brand performance, and platform execution.Los Angeles, CA