Ryan Wong

About

With a Bachelor of Science in Games Technology from Lim Kok Wing University, I have developed a robust career in digital marketing and management. Currently serving as General Manager at Impremis Marketing, I lead initiatives to enhance operations and scalability, focusing on productivity and team collaboration. Previously, as Head of Digital at Digital Sage, I increased organic traffic by 45% and managed IT operations, including custom software development. At Unified National Networks, I excelled as Channel Account Manager, launching a successful Affiliate Partner Program, and as Account Manager, I improved customer satisfaction and sales pipeline effectiveness. My tenure as Senior Account Manager at Elixus Agency saw an 18% revenue growth through strategic account management and marketing funnel optimization. My expertise spans project management, financial planning, HR support, and digital marketing strategies, consistently driving growth and efficiency.

Experience

• General Manager · Impremis Marketing04-01-2023

  Led initiatives to enhance internal operations using ClickUp, streamlining workflows, and automating tasks. Collaborated closely with the founder to introduce various structures for scalability and efficiency, resulting in heightened productivity, better team collaboration, departmental KPIs, streamlining client communication, and implementing new SOPs. Assisted in project management and execution, improving project management flows and introducing new processes. Involved in financial planning, budgeting, and salary breakdown per department. Supported HR, business planning, setting KPIs, and career growth paths. Worked on talent upskilling, team retention, and various incentive programs.

• Head of Digital · Digital Sage12-01-2021 – 02-01-2024

  Utilized familiarity with various marketing methodologies, SEO, SEM, and SMM to enable a significant increase in organic traffic (45%) from search engines. Oversaw IT operation services end-to-end, including designing custom software development, building websites, and conducting e-commerce to enhance workflow productivity and improve compatibility with current market trends. Spearheaded and executed effective month-end marketing strategies with the team to guarantee and boost profitability.

• Channel Account Manager and Account Manager · Unified National Networks (UNN)09-01-2022 – 06-01-2023

  As Channel Account Manager, managed the Channel Partner Program with a track record of success in creating and implementing programs for indirect sales in UNN. Key achievement in building the framework and launching of Affiliate Partner Program. Cross-functional collaboration to achieve such milestone in 6 months. As Account Manager, assigned to the Commercial Domain of Special Project Unit. Actively engaged in pitch and first-class customer service, improving customer experience and maintaining satisfaction rates. Facilitated interdepartmental collaboration and liaison with Sales and Operations Teams to ensure effectiveness in achieving the company's goals and objectives in closing leads and managing an effective sales pipeline. Served as a driving force in enabling seamless collaboration between the Product and Sales Team to boost team productivity.

• Senior Account Manager · Elixus Agency06-01-2021 – 10-01-2021

  Guaranteed retention of a significant client by applying account management skills gained from handling five key accounts. Utilized a keen eye for detail to identify potential opportunities relevant to cross-selling and up-selling services to enhance the company's marketing strategies, ultimately facilitating 18% growth in revenue in Q3 2021. Took advantage of Facebook and Google advertisements in formulating specific marketing funnels, ensuring strict 100% adherence to clients' goals, which improved the company's public image.

Education

• Lim Kok Wing UniversityBachelor of Science, Games Technology

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