Sam Uhlig

About

Healthcare administration and public health professional with 15+ years of experience across health & human services, quality assurance, case management, grant reporting, compliance, and program coordination. Skilled in workflow creation, process improvement, data reconciliation, and administrative operations in fast-paced, multi-project environments. Bilingual (English & Spanish) and experienced collaborating cross-functionally while supporting audits, metrics, and program planning/evaluation.

Experience

• Community Services Coordinator · Solano County – Community Services04-01-2024

  • Submit monthly, quarterly, and annual grant reports. • Create workflows, processes, step-by-step guides, and comprehensive resource manuals. • Develop and implement contract deliverable metrics. • Conduct quality control, reconcile data discrepancies, and ensure accurate data collection. • Prepare narrative and statistical reports, policies, and procedures. • Analyze laws, regulations, and technical materials to support program decisions. • Provide consultation to managers on complex programmatic issues. • Support program planning, evaluation, and goal development. • Supervise and train staff; organize and prioritize work assignments. • Administer contracts and grants in compliance with regulations. • Maintain effective relationships with internal and external partners.

• Customer Service Lead (Remote) · HKA / GOCO / IFS05-01-2020

  • Promoted to Customer Service Lead; oversee Customer Service Support staff. • Gather and submit quantitative and qualitative reports. • Identified labor code violations and supported compliance efforts that prevented significant financial risk. • Track timesheets, support staff, and coordinate emergency operations. • Set up and manage Community Resource Centers during PSPS events. • Use mobile apps and reporting tools to track attendance, resources, and site operations. • Interact with the public, respond to inquiries, and support onsite teams.

• Special Projects Support · Solano County – Special Projects Support11-01-2023 – 03-31-2024

  • Supported multiple departmental projects with competing deadlines. • Conducted quality control by reconciling data across systems. • Reviewed information, documented discrepancies, and provided corrections. • Worked in live Excel and SharePoint environments with multiple collaborators.

• Health Services Administrator (Level C) · Contra Costa County Regional Medical Center12-01-2022 – 05-31-2023

  • Supported process and performance improvement in hospital and clinic settings. • Oversaw administrative staff, RN’s, and volunteers. • Conducted surveys, assessments, and interviews to evaluate operations. • Ensured compliance with state and federal regulations. • Served as RLDatix administrator (Verge, RL6, PolicyStat). • Created dashboards to identify trends and risks; validated data for audits. • Supported Joint Commission survey preparation and patient experience initiatives. • Developed workflows, training materials, and technical support resources. • Participated in budgeting, policy development, and administrative operations.

• Associate Program Director · Compass Connections03-01-2022 – 12-31-2022

  • Oversaw multidisciplinary teams including medical, clinical, case management, and transportation staff. • Managed daily, weekly, quarterly, and annual reporting. • Ensured compliance with federal and state regulatory standards. • Supervised programming, treatment, and discharge processes. • Conducted documentation reviews, staff scheduling, and performance feedback. • Supported crisis intervention, facility monitoring, and program operations. • Maintained confidentiality and adhered to agency policies.

• Regulatory Analyst (Remote, Contract) · Ampcus01-01-2022 – 03-31-2022

  • Supported regulatory filings, testimony preparation, and analytical work. • Ensured compliance with federal, state, and local regulations. • Updated and maintained computer models for economic and statistical analysis. • Worked remotely with designated workspace and secure systems.

• Case Manager (Remote, Contract) · Randstad10-01-2021 – 01-31-2022

  • Investigated case facts and made determinations based on regulations. • Ensured accuracy and quality assurance compliance. • Used multiple systems and desktops to thoroughly review claims. • Processed payments, corrections, and overpayment notifications.

• Shelter Manager / Facilities Superintendent · Napa County HHSA07-01-2020 – 06-30-2021

  • Oversaw shelter operations, staff, and facility resources. • Conducted COVID-19 wellness checks, contact tracing, and public health reporting. • Coordinated vaccine/testing support and outreach. • Managed PPE tracking, incident reports, and emergency operations documentation. • Supported underserved populations with resources and services. • Entered data into HMIS and coordinated transportation and housing needs.

• Associate Program Director / Program Manager · SADHC02-01-2018 – 07-31-2020

  • Oversaw daily operations and multidisciplinary healthcare teams. • Led projects that increased enrollment by 50% and productivity by 35%. • Directed transition from paper charts to EMR. • Conducted quality control on clinical documentation and care plans. • Supported PACE licensing preparation and staff training. • Managed audits, budgets, KPIs, SLAs, and performance improvement initiatives. • Oversaw vendor management, procurement, and operational logistics.

• Case Coordinator (Contract) · Kaiser Permanente11-01-2017 – 12-31-2017

  • Investigated grievances and appeals. • Validated cases for quality assurance and compliance. • Prepared case documentation and resolved inquiries.

• Patient Services Assistant II · San Mateo County07-01-2010 – 12-31-2016

  • Conducted intakes, case management, and patient support across multiple clinics. • Created dashboards and statistical reports for data-driven decisions. • Managed medical records, eligibility verification, and appeals. • Supported payroll, HR, and administrative operations. • Ensured compliance with hospital regulations and documentation standards. • Assisted with audits, billing improvements, and budget monitoring.

• Business Manager · Jireh & Associates02-01-2003 – 07-31-2010

  • Managed sales, finance, marketing, and mortgage operations. • Conducted financial analysis, audits, and cost-benefit reviews. • Oversaw contracts, escrow, and loan processing. • Provided client education and maintained regulatory compliance. • Built revenue streams and improved operational efficiency.

Education

• California State University East BayM.S., Healthcare Administration
• California State University HaywardB.A., Mass Communications (Public Relations)

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