Samuel Sampson

About

A versatile professional with experience in virtual assistance, IT support, and project management. Proficient in coordinating client communications and managing IT projects with a focus on efficiency and security. Demonstrated capability in overseeing multiple ventures and structuring large-scale events. Experienced in both the public sector and military environments, with a foundation in computer engineering.

Experience

• Virtual Assistant · TechMe2024-01-01 –

  I coordinate correspondence between clients, potential clients and company personnel skilled to execute required tasks by clients while cataloging and tracking each process from start to finish.

• IT Specialist · Nigerian Army2024-08-01 – 2025-08-01

  • Provided comprehensive Level 1 and Level 2 IT support to local and remote users, resolving issues related to hardware, software, and network connectivity with a focus on quick resolution and minimal downtime. • Managed the end-to-end lifecycle of hardware maintenance, system installations, and upgrades for unit workstations and servers, ensuring system reliability and optimal performance. • Spearheaded and contributed to IT projects (e.g., system migrations, new application rollouts) applying strong project management and organizational skills to meet deadlines and deliverables. • Administered user accounts and access across various platforms, including Microsoft 365/Google Workspace, ensuring adherence to security and compliance protocols. Documented all support interactions and resolutions in the ticketing system to build a comprehensive knowledge base and improve future service delivery.

• Project Manager · Equilibrium Zone2024-06-01 – 2024-07-01

  Managed and coordinated all the 5 ventures under the company. Kept track of work activities independently across all 5, monitored and tracked progress of all assigned tasks.

• Project Manager · Akwa Ibom State Government2020-12-01 – 2021-01-01

  I curated and structured the state Christmas celebration raffle draws, employed required skills from marketing, content, design and every other person required on the team for the project.

Education

• University of UyoBachelor of Engineering - BE, Computer Engineering
• ALXProfessional Certification, Virtual Assistance
• Axia AfricaProfessional Certification, Product Management
• Google (Coursera)Professional Certification, Technical Project Management

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