Sarah Noll

About

Experienced professional with a strong background in customer service, healthcare operations, and government administration. At SSA, I singlehandedly managed walk-in services, high-volume phone operations, and document processing. I was one of the few trained on SSA's specialized TED system and was selected as a "Train the Trainer" resource to teach staff across multiple offices. Currently transitioning into remote work focused on AI training and data annotation. Open to fully remote roles with flexible schedules in operations, AI, and support.

Experience

• Customer Service Representative · Social Security Administration2023-07-01 – Present

  Handled high-volume identity, Medicare, and Social Security applications across phone, in-person, and backend channels. Sole CSR for multi-county SSA office; managed lobby, phones, and documentation independently. Maintained strict accuracy standards in sensitive federal workflows. Skilled in tone judgment, conflict resolution, and fast-paced task switching.

• Pharmacy Technician · LUCKIE DRUG LLC2018-08-01 – 2023-07-01

  Processed prescription orders and insurance claims under HIPAA compliance. Managed patient inquiries and medication records with speed and precision. Collaborated with pharmacists to verify dosages and drug interactions.

Education

• Central State Massage AcademyProgram, Massage Therapy
• University of Central OklahomaGeneral Coursework Toward Associate Degree

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