Sasha Rampaul

About

With a diverse educational background in Business Finance and Multimedia Design from Sheridan and Humber Colleges, this professional has built a robust career in the financial services industry. Currently serving as GSI Underwriting Support at RBC Insurance, they excel in risk assessment, policy development, and customer service, ensuring high standards and efficiency. Previously, they contributed to significant projects like the Group Investment and Integration at RBC Insurance, showcasing expertise in data migration and system integration. Their experience as a Quality Analyst and Payment Investigator at D+H highlights their analytical skills and attention to detail, ensuring accuracy in financial agreements and payment processing. With a strong foundation in both technical and financial domains, they are adept at managing complex tasks and delivering exceptional service.

Experience

• GSI Underwriting Support · RBC Insurance07-01-2018

  Met time service standards for clerical/administrative duties and conducted high quality risk assessment and management to support business decisions and make recommendations to management. Analyzed and identified early and ongoing risk trends and made appropriate recommendations; provided support for the achievement of target profit level and contributed to policies rules development for RBC GSI Underwriting. Handled high volumes of business by setting priorities and monitoring workload; managed the RBC GSI Underwriting Support Outlook inboxes on a daily basis and provided excellent customer service. Tracked daily Key Volume Indicators on SharePoint; partook in ensuring guidelines are up to date and made recommendations for improvements; assigned claims, inquiries, and client information changes.

• Group Transition Administrator · RBC Insurance03-01-2017 – 07-01-2018

  Contributed subject matter expertise to the Group Investment and Integration (UNUM Exit) project as a key member of the Transition team including integrated User Acceptance Testing of Year 2 Rollover files. Supported the migration of Life and Disability group policies off legacy systems onto a fully integrated Group Benefits administrative platform with partner HBM+ and attained experience with investigations on Life & Health individual and group insurance benefits. Reviewed various data files for errors and defects to ensure correct Group Insurance and Client information were sent over to HBM+.

• RBC Quebec Student Loans Quality Analyst · D+H01-01-2017 – 03-01-2017

  Verified borrowers applying for an RBC Quebec student loan in the QSLMS system. Ensured borrowers Master Student Financial Agreements, Guaranteed Certificates and Loan Agreements were completed and submitted correctly. Clarified discrepancies with banking, address and personal identification on documents received.

• Payment Investigations · D+H02-01-2016 – 03-01-2017

  Investigated borrowers accounts regarding payment discrepancies; analyzed borrowers accounts through the Mainframe System. Encoded cheques received from all Banks, Trustee Cheques, School Cheques, Money Orders, etc.; second verified payments received as cheques. Met and exceeded productivity objectives; prepared paperwork for cheques to be sent out to the bank, paperwork to be forwarded to the product accounting department, paperwork for the credit report department and return payments to borrowers and banks.

• RBC Quebec Student Loans Call Centre CSR · D+H12-01-2016 – 01-01-2017

  Assisted borrowers with repaying their student loans, while developing skills using the AFE Quebec Government website and QSLMS software. Provided appropriate advice to accommodate each student's financial situation; met and exceeded productivity objectives. Offered exceptional service in a timely manner to each call and handled each client professionally while maintaining confidentiality.

Education

• Sheridan CollegeDiploma, Business Finance
• Humber CollegeDiploma, Multimedia Design and Production Technician

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