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Satheesh Ayyappan

Satheesh Ayyappan

Freelancer | Customer Support Specialist

7 yrs experience · Chennai, Tamil Nadu · 30-40 hrs/week

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About

Graduating with a Bachelor of Arts in Economics from Vivekananda College Madurai in 2015, I have built a diverse career in customer support and freelancing. As a Customer Support Executive at PURNA ELEVATOR & ESCALATOR SOLUTIONS PRIVATE LIMITED from 2017 to 2024, I significantly enhanced customer satisfaction by delivering prompt quotations and streamlining invoicing processes. I also implemented effective stock maintenance and forecasting measures, negotiated with international suppliers, and managed various bank-related activities. Currently, as a Professional Freelancer, I leverage my skills and expertise to provide specialized services to clients on a project basis, ensuring high-quality work and client satisfaction.

Skills

Content CreationDigital MarketingFacebook Business PagesGoogle AdsGoogle AnalyicsGoogle My BusinessGoogle Tag ManagerGoogle Webmaster ToolsSEOSearch Engine MarketingSocial Media ManagementSocial Media Marketing

Experience

  • Professional Freelancer · freelancer02-01-2024

    As a Professional Freelancer, likely responsible for providing specialized services to clients on a project basis, leveraging skills and expertise to deliver high-quality work.

  • Customer Support Executive · PURNA ELEVATOR & ESCALATOR SOLUTIONS PRIVATE LIMITED04-01-2017 – 01-01-2024

    - Enhanced customer satisfaction by delivering quotations within 10-15 minutes during office hours. - Streamlined invoicing process, improving operational efficiency. - Implemented stock maintenance and forecasting measures, optimizing inventory levels. - Negotiated terms with Chinese suppliers for smooth customs clearance, strengthening supplier relationships. - Managed bank-related activities, including accurate cash deposits, withdrawals, and monthly statement reconciliation. - Ensured timely delivery of materials and invoices within 24 hours via email or WhatsApp.

Education

  • Vivekananda College MaduraiBachelor of Arts - BA, Economics

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