Scott Stoddart

About

Enterprise Customer Success and Strategic Account Management professional with 15+ years driving revenue growth, retention, and turnaround for high-value enterprise accounts across telecommunications, cloud, and SaaS. President’s Club winner recognized for top performance in retention and expansion, including 98% retention (2018–2021) and 96% retention (2021–2024). Known for at-risk national account revival through C-level, in-person executive engagement, complex contract negotiation, and data-driven customer success strategies that improve adoption, CX (CSAT/NPS), and account lifetime value.

Experience

• Enterprise Customer Success Manager · 123NET10-01-2025 – 03-31-2026

  Responsible for driving net new revenue and expansion within existing enterprise, mid-market, and SMB accounts across AI-driven and advanced technology solutions. • Manage a diverse portfolio of enterprise, mid-market, and SMB accounts across data center, AI-enhanced UCaaS/CCaaS, and SD-WAN multi-location solutions. Manage several of 123Net largest enterprise clients across automotive, banking, managed services sectors. • Drive revenue growth and retention through strategic account planning, upselling, and cross-selling of advanced tech solutions. • Build and maintain executive-level relationships, align technical solutions to business objectives for long-term client success. • Collaborate with engineering, operations, and c-level leadership to deliver high-impact customer outcomes and resolve complex customer issues – ensuring highest in CX. • Exceed retention targets through implementation of tailored customer success strategies. • Example Win: Rescued a high-revenue at-risk account by addressing critical service gaps and repositioning the solution, securing renewal and strengthening long-term partnership.

• Strategic Account Manager – Enterprise Solutions · T-Mobile USA06-01-2024 – 08-31-2025

  Managed a diverse portfolio of enterprise accounts across automotive, healthcare, transportation, and retail industries. Provided strategic technology recommendations to help clients implement optimal enterprise SaaS, connectivity, wireless, and cybersecurity solutions. • Managed and supported 21 targeted enterprise accounts within assigned territory • Conducted Quarterly Business Reviews (QBRs) and maintained executive stakeholder relationships • Positioned and supported solutions including Microsoft, Dialpad, Cisco, Geotab, IoT Control Center, 5G Fixed Wireless, mobility, and connectivity services • Advanced opportunities from initial outreach through discovery, solution alignment, and proposal delivery • Delivered strong customer experience (CX) and relationship management to support long-term retention and account growth

• Enterprise Customer Success Manager – Strategic Accounts · Lingo Communications (BullsEye Telecom)12-01-2016 – 06-30-2024

  Serve as a trusted advisor to key and large enterprise accounts ($250K+ annual billables), driving revenue growth through strategic recommendations aligned with clients' business objectives. Engage with decision makers, up to C-level executives, to articulate service value, resolve challenges, and promote tailored solutions. Collaborate with key stakeholders end users to enhance customer satisfaction, achieving high NPS, CSAT, and CX metrics while expanding service adoption. Identify revenue opportunities, deliver accurate forecasts, and provide actionable insights to leadership. Craft persuasive RFPs to secure and execute contracts for cloud, data, and security solutions. Noteworthy Accomplishments: • Entrusted with 3 of top 15 largest billers - $14.4M in annual billables. (Retention, CX, Expansion) • 227% to Goal – 2022 – President’s Club. • 15% average YOY increased adoption rate across my tenure FY2017-2023 • Achieved 98% average retention rate: 2018-2021, 96% 2021-2024. • Increased annual recurring revenue (ARR) by 25% through successful upselling/cross-selling across my tenure • Championed the successful enterprise adoption of innovative solutions, including UCaaS, POTS Replacement over Cable, IoT Temperature Monitoring, Text-to-Landline, and a Visual Call Management Platform (Wallboards - Akixi®) – first to sell. • Directed complex contract negotiations, secured multi-year agreements, and introduced new services to meet evolving client needs. • Demonstrated knowledge to clients of Network Design for connectivity solutions (Ethernet, Internet Technologies, Fiber, Cable, Line Of Site Wireless, Point-To-Point), and understanding of customer premise equipment (voice & Data – especially VoIP), and Network Service types (LAN, MAN, WAN, VPN). Regularly consulted with clients on business continuity and disaster recovery concepts for the business. • Recognized on my team as a go-to person for technical questions and support.

• Senior Personal Banker · Citizens Bank07-01-2015 – 12-31-2016

  Managed relationships with high-value banking clients by providing personalized financial guidance, account support, and lending solutions within a retail banking environment. Oversaw consumer loan application evaluation and processing, coordinated with underwriting teams, and ensured adherence to banking regulations and internal compliance standards. Served as a trusted client advocate for complex account matters, resolving issues, supporting portfolio needs, and delivering a high level of relationship-focused customer service.

• Enterprise Software Strategic Account Manager · Tata Technologies03-01-2013 – 07-31-2015

  Oversaw enterprise automotive, aerospace, and industrial supplier accounts within Tiered Supplier Base. Ensured suppliers maintained up-to-date software packages for seamless interfacing with OEM systems. Expanded business relationships through strategic selling initiatives and account management. Strengthened key account relationships and fostered long-term partnerships with clients across multiple industries. Delivered software implementations, led training sessions, and developed customized helpdesk plans for enterprise clients. Noteworthy Accomplishments: • 2013 Renewal award – 130% to goal FY2013, Q4 Top Performer Award Details: • Delivered Siemens, Dassault Systems, and Autodesk engineering design software and Enterprise SaaS PLM solutions. • Specialization in CAD design software solutions and surpassed client expectations with tailored services and expert consultation. • Propelled revenue growth and exceeded sales and adoption targets by strategically engaging with engineering leadership so sell Product Lifecycle Management (PLM), and Computer-Aided Design (CAD) software solutions.

Education

• Liberty UniversityBachelor of Science in Advertising, Advertising

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