Sebastian Castaneda

About

I am a recent graduate of the University of Central Florida with a degree in Marketing. I am currently thriving in my role as a sustainment engineer at Lockheed Martin, where I am dedicated to making a significant impact in the field of logistics and sustainment. Throughout my academic journey, I honed my skills as a hardworking and diligent student, consistently challenging myself to develop into a multifaceted professional. In my current role as a sustainment engineer, I bring a commitment to service, integrity, and determination, using my knowledge to foster innovation and solve complex problems. Beyond the realm of engineering, I am a passionate foodie with an adventurous palate, always eager to explore new cuisines. Outside of work, you'll find me at the gym or immersed in my love for music. I am excited about the opportunities that lie ahead and am enthusiastic about applying my skills and experiences as a sustainment engineer at Lockheed Martin.

Experience

• Logistics & Sustainment Engineer · Lockheed Martin01-01-2023

  As a Logistics & Sustainment Engineer, responsibilities likely include managing logistics and sustainment operations, ensuring efficient supply chain processes, and supporting the maintenance and operational readiness of systems.

• Logistics & Sustainment Engineer Intern · Lockheed Martin01-01-2023 – 12-01-2023

  Document and process Loans, Pay backs Purchase Orders (PO), and Purchase Requisition Requests (PRR) through the Asset Management System (AMS) and SAP. Leverage AMS and Excel for maintaining and updating a Backlog Tool, reducing processing time and improving tracking accuracy in contract fulfillment. Produce and deliver detailed quarterly reports on contract data requirements list, offering valuable recommendations to depot technicians based on thorough deficiency analysis.

• Customer Support Specialist · Loop Support08-01-2021 – 03-01-2022

  Handle 25+ customer interactions per day, giving detailed, personalized, empathetic, and polite service to ensure customer retention and satisfaction using Zendesk. Manage customer conflicts and challenging situations and report/escalate issues through the appropriate channels.

• Call Center Representative · Costco Wholesale11-01-2020 – 07-01-2021

  Identify customers’ needs, clarify information, provide solutions and/or alternatives. Received 90% customer satisfaction rating from customer feedback surveys. Answer an average of 60 calls per day by addressing customer inquiries and solving technical problems. Communicate with customers, distributors, carrier warehouses, market and territory managers, as well as delivery drivers that fulfill orders through Salesforce.

Education

• University of Central FloridaBachelor of Science in Business Administration, Marketing
• Valencia CollegeAssociate in Arts, Business Administration and Management

Similar talent on Pangea

William G.--New York, NYMaya F.Operations Supervisor | Logistics and Marketing SpecialistRiverside, CAGelila T.Versatile Professional with Expertise in Logistics, Marketing & ManagementJJoshua N.Dynamic Leader in Logistics and Operations ManagementWaddell, AZ 85355