Maya Franklin

About

With a Bachelor of Arts in Social Entrepreneurship and Spanish from the University of Redlands, I have cultivated a diverse professional background. Currently, I serve as an Operations Supervisor at FedEx Ground, where I oversee package handling operations, ensuring both efficiency and safety while managing a team. Prior to this role, I worked as a Package Handler at FedEx Ground, honing my skills in logistics and workflow management. My experience extends to social media marketing, having interned at the Colton Redlands Yucaipa Regional Occupational Program, where I developed strategies to boost brand engagement. My varied roles have equipped me with a strong foundation in operations, marketing, and customer service.

Experience

• Operations Supervisor · FedEx Ground06-01-2022

  As an Operations Supervisor, responsible for overseeing package handling operations, ensuring efficiency and safety, and managing a team of package handlers.

• Package Handler · FedEx Ground01-01-2021 – 06-01-2022

  As a Package Handler, responsible for sorting and loading packages, maintaining a fast-paced workflow, and ensuring timely delivery.

• Social Media Marketing Intern · Colton Redlands Yucaipa Regional Occupational Program09-01-2020 – 2021

  - Assisted in developing and implementing social media strategies to enhance brand awareness and engagement. - Reviewed the organization's social media platforms (Instagram and Facebook) and suggested opportunities to improve user engagement - Researched various social media calendar platforms and suggested alternate solutions to improve productivity - Created social media templates compatible for Instagram, Facebook and Twitter

• Kitchen Staff/Delivery Driver · Fitfoods Redlands08-01-2020 – 01-01-2021

  Responsible for preparing meals and delivering them to customers, ensuring quality and timely service.

• Athlete, Sales & Stock Associate · Nike03-01-2020 – 2021

  Promoted Nike products and brand through athletic performance and engagement with customers.

• Media & Auction Coordinator · Riverside Area Rape Crisis Center (RARCC)05-01-2019 – 09-01-2019

  - Supported the Head Auction Coordinator to solicit products/services for the organization's yearly auction - Corresponded with local & other businesses in various media forms including written, phone, & e-mail - Solicited donations by analyzing previous auction sales & collaborating with brands, companies & individuals about our auction & purpose - Developed copyright for marketing materials, pamphlets, and the website

• Educational Docent & Graphic Designer · WE RISE LA- mental health art exhibition05-01-2019 – 06-01-2019

  - Conducted tours for students and adults through dialogue, inquiry and storytelling - Designed & edited promotional posters with Adobe Photoshop for Instagram

• Media & Auction Coordinator · NORA (formerly Riverside Area Rape Crisis Center)09-01-2019 – 12-01-2019

  Built and maintained relationships with donors, partners, and local businesses, demonstrating strong stakeholder engagement and collaboration skills. Communicated through email marketing and phone calls to coordinate contributions, address inquiries, and ensure alignment with organizational goals. Developed content for marketing materials, website and internal communications, improving clarity, messaging, and overall stakeholder experience.

Education

• University of RedlandsBachelor of Arts - BA, Johnston: Social Entrepreneurship and Spanish

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