Serena Sneddon

About

Hi, I’m Serena! I’m a people-first creative with a background in admin and a love for words, connection, and helping things run smoothly. I have experience in content creation, marketing, and storytelling for women-centered and socially conscious organizations. I’m looking for a full-time role in marketing, sales, or communications—ideally with a company that’s passionate about connection and growth, particularly in lifestyle or tech spaces. I thrive in fast-changing environments, am patient, flexible, and genuinely care about people. On the side, I do a bit of freelance writing and dog-sitting—two very different gigs that both tap into my trustworthiness, intuition, and love for connection.

Experience

• Freelance Executive Assistant and Content Writer · Her Helping Habit2024-07-01 –

  Provided writing and operational support to a woman-led business focused on social impact. Drafted content for newsletters, social media, and websites tailored to mission-aligned audiences. Organized digital files, managed client communications, and helped refine systems for efficiency and clarity.

• Customer Service and Business Development · HQ Services Touristiques Inc.2023-09-01 – 2023-12-01

  Managed bookings, coordinated logistics, and offered frontline customer service in both English and French. Translated company websites from English/French into Spanish, increasing website traffic and bookings from Latin America and Spain.

• Banquet Server · Westin Hotels & Resorts2018-10-01 – 2022-04-01
• Freelance Communications Assistant · Be the Change Group2021-10-01 – 2021-12-01

  Wrote 2021 Impact Report, consulted with communications team to develop social media content and wrote posts for various social media platforms.

• Youth Researcher · Pivot Canada2020-10-01 – 2020-12-01

  Gathering data and conducting interviews for an urban research project designed to empower youth in the face of the COVID-19 pandemic.

• Freelance Communications Assistant · Resonant Strategic2020-06-01 – 2020-10-01

  Wrote copy for company website, became acquainted with Facebook Business Manager and how to allocate funds for ad campaigns, and translated government documents into plain text for First Nations in BC.

• Barista · Starbucks2016-06-01 – 2017-08-01

  Hand crafted drinks while forming meaningful connections with customers.

• Sales Associate · TJX Canada/Winners Merchants International L.P.2012-05-01 – 2014-06-01

  Fitting room attendant, cashier, and worked on the floor keeping the store neat and tidy.

Education

• Simon Fraser UniversityBachelor of Arts (B.A.), Communication, General
• University of VictoriaBachelor's (Not Completed), Political science with a concentration in European studies
• Douglas CollegeAssociate of Arts (A.A.), Criminology

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