Serena Timmerman

About

With an Associate of Arts in Teacher Education from Eastern Gateway Community College, I have cultivated a diverse professional background. Currently, I serve as an Administrative Assistant at AIM Independent Living Center, where I manage complex scheduling, coordinate meetings, and contribute to team efforts. Previously, I was a Floor Supervisor at Tommy Hilfiger, where I led a team to enhance customer service and sales performance. My experience as a Teaching Assistant in the Corning-Painted Post School District involved supporting classroom management and student engagement. At Corning Incorporated, I honed my skills as a Data Entry Coordinator, ensuring data accuracy and efficiency. Additionally, as a Client Success Manager at USA TODAY NETWORK | LOCALiQ, I developed marketing strategies and managed client relationships. My career reflects a commitment to professional growth, effective communication, and a results-driven approach across various industries.

Experience

• Administrative Assistant · AIM Independent Living Center02-01-2023

  Responsible for heavy calendar management, requiring interaction with both internal and external attendees to coordinate a variety of complex executive level meetings and appointments. Interact with clients, prospective clients, centers of influence, vendors and visitors. Open, sort and distribute incoming correspondence including email and faxes; answer phones; reception duties. Responsible for maintaining, collecting, preparing and assembling data for monthly, quarterly and annual reports. Prepare for and host meetings and events; perform setup and cleanup – at times outside of normal business hours as needed. Ensure scheduled appointments are aware of immediate and forthcoming meetings; that they are fully prepared and briefed well in advance of meetings with agendas, meeting materials and appropriate correspondence. Execute special projects, manage and maintain business files, contacts and documents in electronic filing and hardcopy systems. Contributes to team effort by accomplishing related results as needed. Maintain confidentiality and wield discretion on sensitive matters regarding participants. Pursue professional development opportunities in conjunction with performance evaluation goals as well as participate in agency quality improvement measures. Help plan, organize, and execute annual fundraising events, including coordinating with local businesses and organizations. Maintain agency compliance as presented in the employee handbook. All other duties as assigned and requested not listed above.

• Floor Supervisor · Tommy Hilfiger05-01-2022 – 02-01-2023

  Direct and motivate the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained. Maximize Associate productivity, ensure compliance and consistent execution of company standards and Policy & Procedures as well as create an environment which is results driven. Assist in the development of associates through feedback, coaching and training. Demonstrate effective written and verbal communication skills. Develop proficiency in all operational policies and procedures. Manage time and prioritize tasks. Maximize sales by ensuring TH Customer Service program is being executed to standard as well as ensuring merchandise styles and sizes are well represented on the sales floor. Assist with training, developing and executing S.G.M. and TH Customer Service. Communicate statistical results and identify business needs. Communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals. Assist with training, monitoring and executing Direct Replenishment and Recovery process. Recognize problems, analyze causes, and generate alternatives and solutions. Represent the TH image through personal and professional appearance.

• Teaching Assistant · Corning-Painted Post School District09-01-2020 – 05-01-2022

  Assisted teachers in classroom management and instructional support, contributed to student learning and engagement, and supported educational activities and administrative tasks.

• Data Entry Coordinator · Corning Incorporated06-01-2019 – 05-01-2020

  Managed data entry tasks, ensured accuracy and efficiency in data processing, and supported administrative functions within the company.

• Client Success Manager · USA TODAY NETWORK | LOCALiQ07-01-2018 – 06-01-2019

  Built rapport with client representatives, including digital and marketing staff members or often the business owner, through routine and scheduled interactions. Developed and advised on marketing strategies by understanding client expectations, assessing feasibility and identifying marketing and advertising opportunities for our clients. Led creative development process in collaboration with sales and ad design resources to ensure messaging and advertising assets are optimized by platform and will achieve client marketing objectives. Proactively managed relationships with key internal and external vendors to ensure deliverables meet agreed upon specifications, deadlines and standards. Monitored, evaluated, and leveraged standard processes and resources to manage campaign performance and determine improvement opportunities. Troubleshot and resolved performance issues using best practices and support resources while creating new, innovative solutions to meet the changing needs of our clients. Drove campaign ROI and leveraged client relationships to assist the sales team in growing accounts; managed client expectations, communication and performance metrics. Incorporated constantly evolving technologies and processes into the client solution delivery process.

Education

• Eastern Gateway Community CollegeAssociate of Arts - AA, Teacher Education (Transfer)

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