Shahnaz Joslin

About

Experienced Claims Adjuster with a demonstrated history of working in the insurance industry. Skilled in Microsoft Excel, Critical Thinking, and Customer Service. Strong finance professional with a Bachelor of Science (B.S.) focused in Business Administration and Management, General from California State University-Sacramento. Extensive experience in claims handling and restitution analysis.

Experience

• Account Executive · Travelers2021-06-01 –
• Claim Adjuster · Travelers2012-07-01 – 2021-06-01

  - Provide quality claim handling including customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution. - Investigate each claim to obtain relevant facts necessary to determine coverage, causation/ damages, extent of liability/ establishment of negligence, damages, contribution potential and exposure with respect to the various coverage provided through prompt contact with appropriate parties. - Responsible for investigating, evaluating, negotiating and resolving Workers’ Compensation claims. - Manage file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. - Determine settlement amounts, negotiating and conveying claim settlement within authority limits to insured and claimants.

• Restitution Analyst · State of California2007-09-01 – 2012-05-01

  • Assist victims to identify legally ordered balances owed by an offender. • Facilitate and support victims in collecting restitution from inmates, within the State of California, by consulting with an assortment of district attorneys, institutions, and parole agents via phone, fax, and email. • Assist parole agents, parolees, and their families in the collection of restitution payments. • Assist in educational and publicity activities regarding restitution; interpret and examine cases and various laws, rules, and policies as they relate to restitution. • Using a computer database, perform special data collection assignments related to restitution collections; handle complaints, and provide relevant clarifying information. • Research issues and make contacts with financial institutions to track misrouted funds; assist technicians and respond to complex time-service requests for victims and offenders.

• Assistant Manager · Juice It Up!2006-09-01 – 2007-08-01

  • Worked in a fast paced environment, listened and responded to any customer needs, entered data and handled a cash register. • Resolved various problems and customer complaints while maintaining a positive attitude. • Maintained a clean and sanitary environment.

Education

• California State University-SacramentoBachelor of Science (B.S.), Business Administration and Management, General

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