Shannon Gordon

About

Senior Cloud Architect and Fractional CTO with 30+ years of experience in enterprise cloud transformation, AI solutions, and digital strategy across large-scale environments. Expertise spans AWS, Microsoft Azure, IBM Cloud, and AI platforms including OpenAI, Anthropic Claude, Azure OpenAI Service, and Amazon Bedrock, with hands-on experience in prompt engineering, Agentic AI, and LLM evaluation. Recognized for leading complex modernization initiatives, building hybrid and cloud-native architectures, and delivering AI and data-driven solutions that improve operational efficiency and business outcomes while ensuring compliance, governance, and operational resilience.

Experience

• Senior Consultant | Fractional CTO · Five 9 LLC2014

  AWS (EC2, S3, Lambda, SageMaker, Bedrock, CloudWatch, API Gateway), Microsoft Azure (AKS, Azure OpenAI Service, Azure DevOps), IBM Cloud, OpenAI, Anthropic Claude, LangChain, Python, Terraform, Docker, Kubernetes, GitHub Actions, Prometheus, Grafana Oversee end-to-end modernization of legacy systems and mission-critical applications, ensuring high availability, resilience, and alignment with organizational objectives. Architect secure, scalable cloud platforms designed for 24/7 operations, implement Site Reliability Engineering (SRE) practices and automation to increase reliability and throughput, and drive DevSecOps standards that improve uptime, security posture, and delivery velocity. • Serve as strategic technology advisor and Fractional CTO for 10+ enterprise clients, guiding executive teams through cloud modernization, vendor selection, and digital-transformation roadmaps. • Designed and delivered end-to-end cloud environments on AWS and Microsoft Azure, implementing Infrastructure as Code (IaC) via Terraform and CloudFormation and CI/CD pipelines via GitHub Actions, achieving 99.9% uptime across mission-critical deployments. • Build and operationalize Agentic AI and LLM-based solutions — leveraging prompt engineering, RAG pipelines, and LangChain — that enhance decision-making and operational efficiency across enterprise workflows. • Design and evaluate AI agent architectures, applying AI output evaluation frameworks and HITL workflows to ensure LLM solutions meet accuracy, reliability, and compliance requirements. • Transformed disorganized, inefficient legacy systems into clean, automated, and reliable cloud-native architectures, solving complex technical challenges where previous efforts had failed. • Govern secure, compliant, high-availability environments aligned to FinOps principles, coordinating vendors, platforms, and long-term infrastructure roadmaps.

• Senior Solutions Architect · NTT Data2022

  AWS, Microsoft Azure (Azure OpenAI Service, AKS, Azure DevOps), Microsoft Copilot Studio, IBM watsonx.ai, Terraform, Ansible, Docker, Kubernetes, Jenkins, Python, REST APIs, TOGAF Translate business requirements into scalable, secure, and cost-efficient technical architectures across cloud, on-premises, and hybrid environments. Lead end-to-end solution design, ensuring alignment with enterprise standards, security policies, and technology strategies. Unify stakeholders, product owners, and engineering teams to define technical roadmaps, integration patterns, and system interfaces. • Spearheaded technical delivery of complex solutions, providing architectural guidance, design reviews, and hands-on support across AWS and Azure environments. • Created architecture diagrams, technical documentation, and reference models to support consistent delivery and cross-team clarity. • Integrated Azure OpenAI Service, Microsoft Copilot Studio, and IBM watsonx.ai into enterprise solution designs, evaluating AI-generated outputs and recommending prompt strategies aligned to client business requirements. • Supported pre-sales activities including technical solution presentations, proposal preparation, and client discovery facilitation. • Championed best practices in cloud architecture, DevSecOps, automation, and observability to improve delivery effectiveness and system reliability.

• General Manager / Technology Partner – BFSI · Wipro2022 – 2022

  AWS, Microsoft Azure, Python, SQL, RPA automation, PCI-DSS, PSD2, GDPR, SOC 2, IAM, data analytics platforms Directed technology strategy and business operations for BFSI (Banking, Financial Services & Insurance) clients, ensuring alignment with regulatory expectations, market trends, and long-term goals. Managed P&L, budgets, and resource planning across multiple business units to achieve sustainable growth and operational efficiency. • Championed large-scale digital transformation programs across banking and financial services, modernizing legacy platforms and enhancing service delivery. • Contributed to developing and deploying secure, compliant solutions covering core banking, payments, risk management, and lending systems. • Sustained compliance with PCI-DSS, PSD2, GDPR, and SOC 2 through robust governance, IAM controls, and risk management frameworks. • Evaluated and recommended opportunities in cloud adoption, AI, automation, cybersecurity, and data analytics based on emerging technology trends.

• Go-to-Market Modernization Consultant – Hybrid Cloud Transformation · IBM2014 – 2022

  IBM Cloud, AWS, Microsoft Azure, hybrid cloud architecture, Terraform, CI/CD pipelines, solution documentation frameworks Developed GTM strategies that boosted hybrid cloud adoption across enterprise and mid-market clients. Advised organizations on modernizing technology, processes, and operating models to leverage cloud, on-premises, and edge environments. Performed market assessments, competitive analysis, and segmentation to identify demand trends and growth opportunities. • Formulated modernization roadmaps covering cloud migration, infrastructure optimization, security enhancement, and operational transformation. • Collaborated with CXOs and stakeholders to define business outcomes, financial models, and cloud value realization frameworks. • Developed a solutioning methodology that was institutionalized within IBM and remains in active use by Solution Architects globally. Lead Enterprise Consultant – Application Modernization Services (2016 to 2020) AWS, Azure, IBM Cloud, Docker, Kubernetes, Ansible, Jenkins, Python, Bash, REST APIs, microservices, event-driven architecture Governed enterprise-wide application modernization initiatives, guiding clients in migrating, refactoring, and optimizing workloads on public, private, and hybrid cloud platforms. Designed scalable cloud-native architectures aligned to business objectives, security standards, and modernization roadmaps. Advised on best practices in automation, containerization, and DevSecOps to improve performance and delivery efficiency. Enterprise Architect (2014 to 2016) TOGAF ADM, enterprise architecture frameworks, SQL, data modeling, solution documentation Established and governed enterprise architecture frameworks, standards, and reference models, ensuring traceability between business strategy, capability needs, and technology roadmaps. Directed architecture development using TOGAF ADM principles across Business, Application, Data, and Technology domains.

• Senior IT Consultant · Samuel Engineering1998 – 2014

  Various Organizations | IT Architect / Systems Administration

• Enterprise Architect (Early tenure) · IBM1990s – 1990s

  IBM | Enterprise Architect (Early tenure)

• IT Architect / Systems Administration · Various Organizations–

  Various Organizations | IT Architect / Systems Administration

Education

• Indiana University of PennsylvaniaBachelor of Science, Criminal Justice

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