shannon wendelken

About

Boasting over 12 years in the tech & design, I am a UX + Web Design Lead committed to crafting engaging digital experiences. My core competencies lie in the intricate balance of user experience, creative design, and growth marketing. My mission is to elevate brands through strategic design solutions that resonate with users.

Experience

• UX + Web Design Lead · Freelance08-01-2017

  Designing, consulting and overseeing creative & UX designs, marketing solutions, and digital strategies for a variety of clients. Work spans across anything from website redesigns & audits to creating or expanding both new & existing brand guidelines or digital design systems and more.

• UX, Digital Product & Marketing Design · Google Fiber Webpass02-01-2020 – 10-01-2022

  Worked with lead stakeholders to plan, design and implement the initial vision & UX designs that led to a larger design overhaul of Google Fiber's signup and checkout process. Increased customer signups while leading the checkout redesign efforts across multiple projects following the initial launch. Supported both the brand & digital marketing teams with a larger ongoing rebrand efforts + evolution with webpage audits & design updates to the existing B2C webpage templates + the overall website's UI design to align with both the brand redesign as well as any featured website releases and marketing campaigns.

• Principal Web/UX Designer | Consultant: DevOps, Digital Strategy & Marketing · Stumpy's Hatchet House06-01-2017 – 04-01-2018

  Supervised all interactive and creative DesignOps & Frontend DevOps for the platform migration & website expansion of Stumpy's Hatchet House legacy website. Built and designed customized Wordpress website incorporating multi-market site features for future location openings and future-casting their anticipated franchise growth. Established a flexible, simple design system & style guide to inform and onboard new & existing franchise owners & employees to ensure brand equity and maintain design consistency across localized site pages. Worked closely with owners to develop an enterprise-level GTM strategy for website launches and promotional campaigns across all digital channels.

• Interactive Creative Lead · Charter Communications01-01-2017 – 05-01-2017

  Owned the interactive vision and QA development for the creative, UX and interactive designs and co-led a 15+ team of developers and web production/ front-end authors during the $65+ billion company acquisition merger between Time Warner Cable, Charter Communications, and BrightHouse Media throughout the website platform migration of the legacy Business E-Commerce site for Spectrum. Authored consolidated data reports to expose opportunities that increased DevOp Efficiency. Quantified & prioritized KPI data sets to generate a recommended course-of-action for the effective resolve of high-impacting site performance KPIs. Achievements include: 40% elimination of redundant/unnecessary data download from API platform, 15 second increase (avg) in page load speeds, and decreased site accessibility contrast concerns by 85%. Worked with the Development Director to create & deliver effective strategies that measured project scope, product timelines, & prioritized deliverables throughout the project duration. Curated a web style guide and design system for the AEM CMS to set the foundations for proper documentation and facilitate library growth of templated components.

• Lead Interactive Art Director + Sr. UX Designer · Time Warner Cable01-01-2014 – 05-01-2017

  Directed the digital marketing, interactive and UX/CX designs, project initiatives and creative team for the legacy B2C e-commerce and product sites for Time Warner Cable's website. Co-established the creative process & foundations that enabled the establishment & expansion of an internal design team. Alongside the Lead FrontEnd Developer, organized on-going site evaluations of the site performance, individual page performance & design component functionality in relation to the overall site architecture & design. These evaluations led to an enriched CMS library and a truncated global design system which increased the overall devops efficiency for internal page building. Led the design & UX efforts for the responsive conversion of the entire TWC site. Achievements include: 75% increase in My Account logins/self-support help, an initial 20% increase in mobile engagement, and received CableFaxies Award for Best Website Navigation under My Account & CableFaxies runner-up & honoree awards for the My Account site under: Best Overall Website Design, Website Design for Cable Distributors, & Best Website Redesign. Collaborated alongside product owners & project managers to implement the successful execution of a full website (aesthetic) redesign/ re-launch for both the residential site & product sites (My Account, ABF Buyflow & partial Digital Marketing for both ABF & EBF customers). Restructured the taxonomy of top-tier landing pages & the support site to reduce click paths & simplify the navigation; included a content audit which help to enhance the site responsiveness by reducing the site's total page amount within the site architecture. Awarded CableFaxies Awards for Best Website for a Cable Operator and Website Design (TWC.com). Received CableFaxies runner-up & honoree awards for: Best Website Navigation (TWC.com); Best Responsive Navigation (both TWC.com & My Account); Website Redesign (TWC.com), and Best Website as a Distributor for the ABF Redesign.

Education

• University of DelawareBFA, Visual Communications / graphic design

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