Shon Stefan

About

With a Bachelor of Science in Business from Portland State University, I have built a robust career in construction management and software implementation. Currently, I serve as a Sage Construction Management Implementation Consultant at Accordant Company, LLC, where I focus on deploying and training clients on Sage solutions. Previously, I was a Senior Integration Implementation Specialist at Procore Technologies, where I specialized in accounting integration and construction accounting practices. My experience also includes roles as an Application Support Specialist at Viewpoint Construction Software and a Senior Customer Support Analyst at Sage Software, where I honed my skills in software troubleshooting and client support. Earlier in my career, I worked as a Revenue Accountant at Ichor Systems, Inc., gaining valuable insights into revenue recognition and financial management. My diverse experience has equipped me with a comprehensive understanding of construction software solutions and client relations.

Experience

• Sage Construction Management Implementation Consultant · Accordant Company, LLC05-01-2024

  Responsible for implementing and managing Sage Construction Management solutions for clients, ensuring successful deployment and user training.

• Senior Integration Implementation Specialist · Procore Technologies09-01-2016 – 04-01-2024

  Helped with implementing, configuring, and training customers who purchased Procore's accounting integration products. Acted as a subject matter expert for questions around accounting integration, construction accounting practices, and financial management of projects from Sales, Account Managers, Marketing, and Customer Support teams. Handled second tier support escalations specifically related to accounting integration issues; these included troubleshooting the integration connector and other elements in the customers' Windows environment. Assisted product management in identifying issues, enhancement requests, and feature requests from customers. Worked with Account Managers to assist with customer issues and questions surrounding accounting integration.

• Application Support Specialist · Viewpoint Construction Software04-01-2016 – 09-01-2016

  Helped support construction users of the Viewpoint Vista accounting program.

• Senior Customer Support Analyst · Sage Software10-01-2007 – 04-01-2016

  Documented client calls in CRM software. Assisted with the installation and upgrades/updates of Sage 50 US, Sage 50 CA, Sage 300 CRE, and Sage Estimating. Troubleshot issues clients had with software. Authored knowledgebase articles for use by outside clients and internal analysts. Mentored new employees. Provided workflow advice to clients with Purchasing, Inventory, and Service Management modules. Remoted into clients' systems to fix data integrity issues.

• Revenue Accountant · Ichor Systems, Inc.10-01-2005 – 05-01-2007

  Determined when revenue could be recognized. Documented proper revenue recognition in compliance with GAAP and the company's revenue recognition guidelines. Reviewed invoices, sales orders, and customer purchase orders to ensure correct billings to customers. Analyzed contracts and processed A/R invoices daily. Assisted in collections, netting several thousands of dollars. Assisted people in other departments by providing requested information and offering solutions. Wrote work procedure for position, used as an example for the rest of the department. Employee of the month for February 2007.

Education

• Portland State University - School of BusinessBS, Business

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