Liah Bobo

About

My focus is on fostering robust customer relationships through superior account management and technical sales support. Certified in Google Cloud and Tableau, I enable our clients to navigate complex cloud architectures and data analytics with ease. My approach combines consultative onboarding with strategic problem-solving, ensuring seamless integration of CRM and eCommerce platforms for our customers. In enterprise healthcare engagements, I’ve led multi-stakeholder implementations and built strategic reporting frameworks that drive value and renewals. The goal is always to exceed expectations, a testament to our team's dedication to customer success.

Experience

• Senior Specialist Account Manager (Customer Engagement) · Cardinal Health07-01-2021 – 02-01-2025

  Led end-to-end implementation and onboarding initiatives for healthcare clients, driving 15% order volume growth through personalized campaign deployment and data-driven optimization strategies. Managed complex, multi-stakeholder implementations for $500M+ enterprise healthcare clients, coordinating across product, analytics, and sales teams to align technical requirements with business objectives. Developed and executed comprehensive training programs that accelerated time-to-value, reduced support escalations, and improved user adoption across diverse healthcare customer segments. Built strategic reporting frameworks using Tableau, SAP, and Salesforce that enhanced operational transparency, tracked implementation milestones, and supported renewal decisions.

• Customer Care Professional · Scanlan International, Inc.09-01-2017 – 07-01-2021
• Customer Service Coordinator · Scanlan International, Inc.09-01-2017 – 07-01-2021

  Collaborated with engineering teams to troubleshoot technical deployment issues, optimizing system uptime and improving overall customer satisfaction scores. Developed customized onboarding materials and training documentation that reduced time-to-value and minimized ongoing support requirements for complex healthcare environments. Conducted data-driven engagement analysis to identify expansion opportunities, leading to successful contract renewals and upsell conversations. Led renewal engagements by leveraging performance metrics and customer success stories, directly influencing retention outcomes and account growth.

• Analyst · Donaldson09-01-2013 – 01-01-2016

  Delivered actionable intelligence through Tableau and CRM analytics, supporting account teams with data-driven insights for targeting and expansion strategies. Managed technical escalations post-implementation, maintaining service SLAs and ensuring high customer satisfaction during critical service transitions. Supported enterprise system integration projects, ensuring data integrity and seamless account transitions for complex B2B clients. Coordinated and manage vendor logistics and account reconciliation, contributing to smooth campaign launches and operational success.

Education

• University of PhoenixAssociate's degree
• University of PhoenixBachelors of science, business

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