Silviu Alexandru Ciocoiu

About

Delivering value and a great customer experience with the help of likeminded team members and technology is what I am passionate about. Technological advancement provides constantly new tools and opportunities that we can use to reimagine the way we accomplish our goals. In the last 6 years I had the wonderful opportunity to build from the ground up, train, mentor and lead a team of 40+ engineers that worked on creating and maintaining one of the biggest RPA platforms in Europe with 800+ robots running 400+ automated process, automatically handling tens of millions of customer requests per year and freeing up hundreds of people from manual tasks while improving customer experience.

Experience

• Technology Manager VP · Deutsche Bank05-01-2018

  Taking Ops Efficiency at the Next Level: Enabled an industry leading and innovative RPA platform in the Private bank >400 FTE in Synergies, 800+ Robots, 400+ processes. Chosen for the Walter Boehm Award final in 2020. Building a Software Delivery Powerhouse: Enabled the delivery of >3.5k user stories per year. Rapidly built delivery capabilities in BEX (0 to 30 members in 3 years) while ensuring successful weekly deployments and a stable platform. Innovate to Grow: Designed and built a custom .NET platform on top of Blue Prism for advanced search functions, automatic code review and compliance checks, reusable components library, master platform version history, automated regression testing, code coverage reporting, deployment package analysis, smart environment synch, knowledge base and SDLC compliance. Prioritizing standardization and reuse: application element level read, write, navigate, check functionality-based coding guidelines for maximum reuse, code readability and standardization prioritized over fast delivery. Taking talent development to the next level: Developed a robust framework that allows junior/new team members to quickly become productive (3-6 months) 40% juniors, 20% reconversion from other technologies/areas. Voted on the Top Managers list for the year and every quarter in 2020.

• Senior Software Engineer - RPA · Deutsche Bank09-01-2017 – 05-01-2018

  Designed, developed and deployed automation in various business processes using Blue Prism and VBA.

• Application Development Sr. Analyst (RPA) · Accenture07-01-2016 – 09-01-2017

  Designed, developed and deployed automation in various business processes using UiPath, Blue Prism, Automation Anywhere and VBA. On several occasions performed deadline and functionality workaround miracles.

• Aspire Project Business Analyst · Honeywell05-01-2015 – 07-01-2016

  Designed, built and delivered an end to end, web based automated solution for monitoring and improving the customer experience that was focused on a set of critical customer experience KPIs from Sales, Finance, Marketing, Quality and Procurement/Supply Chain using Excel, VBA, SAP, BI, Business objects, Salesforce.com, Channel Insight and other standard business reporting tools.

• Global Reporting Specialist · Honeywell08-01-2013 – 05-01-2015

  Responsibilities included extracting reports from various data sources, providing detailed analytical support to business function leaders, compilation of monthly financial and other reports, creating the first pass analysis of data for monthly reviews, revenue reporting and detailed analysis, and interfacing with global information teams.

Education

• Romanian American UniversityMaster's degree, International Business
• Romanian American UniversityBachelor of Business Administration (BBA), International Business

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