Sophia Lu

About

A graduate of the University of Pittsburgh with a Bachelor of Applied Science in Psychology, I have honed my skills in UX design through further education at Springboard and CEA CAPA Education Abroad. Currently, I am a Product Designer at Cotiviti, where I lead initiatives projected to generate significant revenue and improve client onboarding processes. My previous roles include Associate Product Designer at Hyperflyer and Aires, where I optimized user experiences and revamped client software. At involveMINT, I developed an interactive brochure that attracted additional investors and redesigned an IOS app to aid low-income communities. My early career included research in antibiotic discovery at the University of Pittsburgh. I am passionate about creating user-centric designs and advocating for accessibility and usability in all my projects.

Experience

• Product Designer · Cotiviti01-01-2021

  - Led a subrogation initiative projected to generate $400mil per annum. - Spearheaded a customer-facing healthcare policy application, prospected to reduce: client onboarding cost, policy maintenance cost, and time in new policy adoption. - Collaborated with cross-functional teams to create an enterprise software project. This resulted in a predicted 10min reduction of load times. - Expanded the design system to focus on accessibility and usability. - Colors, Typography - Advocate for user experience in the design-driven development department.

• Associate Product Designer · Hyperflyer08-01-2020 – 11-01-2020

  Designed a cross-platform consumer product that optimizes the end-to-end online food ordering experience and promotes local small businesses.

• Associate Product Designer · Aires01-01-2020 – 04-01-2020

  Revamped client software by adding additional features facilitating ease of use and decreasing loading times. Conducted interviews with stakeholders. Writing up Design Change Requests for living documents.

• User Experience Designer · involveMINT07-01-2019 – 01-01-2020

  - Developed an online interactive brochure, bringing in 20% of additional investors. - Redesigned the onboarding process for an IOS application that helps low-income communities to earn community currency in exchange for goods and services. - Collecting and visualizing user story and volunteer data. - Redesigning new app for a better user interface. - Translating data into operative UI visuals.

• Research Assistant - Antibiotic Discovery · University of Pittsburgh01-01-2018 – 12-01-2018

  Contributed to antibiotic discovery research, likely involving laboratory work, data analysis, and collaboration with academic researchers.

Education

• University of PittsburghBachelor of Applied Science - BASc, Psychology
• SpringboardUx Design
• CEA CAPA Education Abroad

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