Stephanie Laflamme
Experienced Production Operator with a Background in Art, Customer Service, and Process Improvement
11 yrs experience · Westford, MA 01886 · <10 hrs/week
About
I am a graduate of UMASS Lowell with a B.F.A in Studio Art. I have demonstrated knowledge in customer service, writing and editing, studio art, and working knowledge of digital social media. My background spans various roles in production, customer service, and artistic domains. I am always adaptive and enjoy pushing myself to new limits. I love working with a team that can help me grow and learn valuable skills. I have experience in workflow management, effective communication, and process improvement.
Skills
Experience
- Production Screen Printer · Noreast Custom Apparel2023-10-01 – 2025-02-01
Set up and manage operations on the automatic and manual presses. Quality control for pre/post production and inventory checks. Finishing for labels, embroidery, and laser engraving. Training employees on SOPs for use of machinery and software. Coordinating social media content.
- Assistant Supervisor and Production Screen Printer · 3 Step Sports, Champion's Choice2020-11-01 – 2023-09-01
Assess all artwork for accuracy in quantities, material, and image placement. Operate printing press equipment to produce designs and meet daily deadlines. Collaborate with art, admin, and sales departments to manage schedule and problem solve issues. Train employees on printing process and delegate duties to employees. Efficiently maintain clean and organized working station.
- Administrative Assistant and Receptionist · Organix Spa & Salon2020-01-01 – 2020-06-01
Served as first point of contact for all clients. Ensured all calendars were up to date by scheduling online requests, answering multiple phone lines, and digital chats. Provided administrative support by inputting daily data reports, data entry, reimbursements, and organizing/filing documents. Oversaw weekly inventory orders for spa and salon products.
- Groomer Technician · The Shaggy Dog Holistic Grooming2019-07-01 – 2019-11-01
Evaluated the condition of each dog to determine which products to safely use. Administered pre-grooming process by bathing, using high-pressured dryer, multi-brush tools, and nail trims. Scheduled client appointments, handled customer contact and product purchases using point-of-sale software.
- Barista, Server · The Java Room2016-08-01 – 2019-01-01
Provided friendly, professional, and fast-paced customer service. Prepared and served beverage/food orders in accordance with health codes and café standards. Designed and created seasonal promotions and display setups for incoming beverages and merchandise. Received and restocked weekly product supplies, and maintained store cleanliness.
- Wedding Photography Assistant/Intern · Krista Guenin Photography2016-06-01 – 2016-08-01
Facilitated set up/break down of first and second photographer equipment during events. Assisted in post-production techniques including image editing, lighting, color correction, and archival. Organized and updated weekly social media and blog posts.
- Assistant Supervisor, Designer · Edible Arrangements2013-11-01 – 2016-07-01
Utilized website and product knowledge to consult with customers and sell various arrangements. Prepared fruit for daily and weekly orders, including shaping and dipping fruit in chocolates. Assembled arrangements based on orders to meet delivery deadlines. Supervised and trained new incoming employees on preparation processes.
Education
- University of Massachusetts LowellBachelor of Fine Arts - BFA, Fine and Studio Arts
- Cultivamos Cultura in PortugalArt/Biology
- Salve Regina UniversityAttended, Fine/Studio Arts, General
- Westford AcademyHigh School Diploma
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