Krystal Schmalz

About

I’m an operations professional who brings structure, clarity, and efficiency to growing organizations. I’m 6+ years of experience supporting executive leadership in fast-paced environments. I currently serve as Director of Operations for Whole Cellars Package Store, overseeing operations, financial processes, internal systems, and day-to-day workflow. My core strengths include operations and office management, accounts management and bookkeeping, data entry, reporting, and cross-functional collaboration. I’m known for maintaining confidentiality, improving workflows, and combining operational rigor with a creative media background (photography, videography, digital content creation). I hold a BFA in Digital Media and enjoy contributing to marketing initiatives and visual storytelling. I’m open to networking and collaborating with others doing meaningful work.

Experience

• Director of Operations · Whole Cellars Package Store04-01-2025 –

  As Director of Operations, overseeing daily operations, staff management, and efficient business processes. Provides direct administrative and operational support to business leadership, manages complex scheduling and daily workflow coordination, serves as primary point of contact for communications with vendors, clients, and internal stakeholders; maintains accurate records, documentation, and inventory systems; drives process improvements to increase operational efficiency in a fast-paced environment.

• Office Manager · Whole Cellars Package Store08-01-2023 – 04-01-2025

  As Office Manager, coordinating office functions, administrative tasks, and staff support.

• Sales Associate · Whole Cellars Package Store12-01-2022 – 08-01-2023

  As Sales Associate, assisting customers, managing sales transactions, and maintaining store displays.

• Gallery Assistant · Wyatt Waters Gallery01-01-2022 – 08-01-2022

  Coordinated client communications and scheduling across phone, email, and in-person interactions. Managed logistics for sales, production, and shipping; maintained organized records of transactions, inventory, and client information.

• Consultant · JCPenney Portraits04-01-2021 – 12-01-2021

  Managed high-volume scheduling and appointment coordination; delivered client-focused service in a fast-paced setting; supported daily operations through organization and time management.

• Library Assistant · Roberts LaForge Library02-01-2019 – 03-01-2020

  Assisted patrons with research and resource navigation; organized systems for tracking and accessing materials; maintained up-to-date knowledge of new resources.

• Production Clerk · Complex Legal Services, Inc.06-01-2018 – 08-01-2018

  Processed sensitive medical documentation with a high degree of accuracy and confidentiality; maintained organized records in compliance with privacy standards; supported administrative workflows including mail intake, filing, and document tracking.

Education

• Delta State UniversityBachelor of Fine Arts, Digital Media

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